Customizing Columns in Intelligent Item Recommendations for Enhanced eCommerce Experience

In the ever-evolving landscape of eCommerce, having the right tools at your disposal can significantly enhance your sales operations. With the release of NetSuite 2026.1, users can now customize the columns displayed in the intelligent item recommendations popup window across sales orders, estimates, and opportunity records. This new feature allows for a more tailored approach to visualizing important inventory data, ensuring that your team has immediate access to key metrics that drive decision-making.

Customizable Columns: What’s New?

NetSuite now allows you to choose which columns to display in the intelligent item recommendation interface. The optional columns you can select include:

Display Name: The name of the item as it appears in your inventory.
Unit Price: The selling price of each item, allowing sales teams to quickly assess profitability.
Quantity Available: Insight into current stock levels, helping to prevent overselling and stock shortages.

These columns not only appear within the NetSuite dashboard but also in the Customer Center, enhancing visibility and transparency in your sales processes.

How to Customize Your Columns

To customize the display of columns, follow these steps:

Navigate to Intelligent Item Preferences in your NetSuite account settings.
Select the desired columns you wish to have displayed in your item recommendations.
Save your preferences to apply the changes.

By fine-tuning these settings, your team can focus on the metrics that matter most, leading to more informed sales strategies and enhanced customer service.

Best Practices for Using Intelligent Recommendations

Regularly Update Preferences: As product lines and sales priorities shift, revisit your column options to ensure they align with current business needs.
Training and Familiarization: Ensure that all relevant team members are trained to understand and make use of these recommended items effectively.
Feedback Loop: Encourage sales teams to provide feedback on recommendation efficacy, allowing you to adjust preferences based on their hands-on experience.

Considerations and Gotchas

While this customization feature significantly enhances usability, it’s essential to keep a few considerations in mind:

Limited Columns: Make selections wisely, as displaying too many columns can make the interface cluttered and hard to navigate.
Permissions: Ensure that users have the appropriate permissions to access and modify these settings. Admins typically manage these options.

Conclusion

The ability to customize intelligent item recommendation columns in NetSuite 2026.1 is a powerful upgrade for businesses looking to augment their sales processes. By displaying the most relevant information directly where decisions are made, you not only streamline operations but also enhance customer satisfaction through informed selling.

Key Takeaways

Customize the columns displayed in intelligent item recommendations for tailored data insights.
Key optional columns include Display Name, Unit Price, and Quantity Available.
Regularly review and update your column preferences to align with changing business needs.
Ensure all team members are trained to maximize the feature’s potential.