NetSuite 360 Replaces Account Center in NetSuite 2025.2
NetSuite 360 replaces the Account Center in 2025.2. It streamlines case management and account information access.
Starting in NetSuite 2025.2, the NetSuite Account Center has been replaced by NetSuite 360, marking a significant enhancement in the user experience for account management. The revamped platform consolidates multiple functionalities, allowing users to efficiently manage support cases, access account details, pay invoices, and more, all from a centralized hub.
New Features in NetSuite 360
NetSuite 360 introduces two specialized dashboards for accounts with a U.S.-based billing address, enhancing the way users interact with their data:
1. NetSuite 360 Dashboard
This dashboard provides a comprehensive view of all open and past support cases, ongoing enhancements, and reported issues. Here's a closer look at its capabilities:
- Case Management: Users can easily review, update, and track the status of their support cases.
- Enhancements Tracking: View details on enhancements that are underway and manage input on requests.
- Issue Reporting: Quickly identify and access information related to any outstanding issues impacting your account.
The integration of these dashboards streamlines processes that were previously spread across multiple sections of the account center, thereby improving efficiency.
Benefits of Using NetSuite 360
- Centralized Information: With all relevant account and support details in one place, users can save time and reduce frustration.
- Enhanced User Experience: A cleaner interface and better organization cater to the needs of businesses that rely on quick access to their account and support information.
Who This Affects
- Administrators: Responsible for account setup and management will find the new features beneficial for optimizing support processes.
- Developers: Can leverage the enhanced dashboards for integrating customer-specific enhancements or functionalities.
- Accountants and Finance Teams: Direct access to invoicing and payments streamlines financial operations.
Key Takeaways
- NetSuite 360 replaces the NetSuite Account Center in 2025.2.
- It features two new dashboards for managing support and account information.
- Users can track support cases, enhancements, and issues more efficiently.
- This change enhances usability and consolidates various account management functions into a single platform.
Was this article helpful?