Narrative Insights: AI Enhancements in NetSuite 2026.1

TL;DR Opening

Starting in NetSuite 2026.1, Narrative Insights has been enhanced with new regional, language, and Customer 360 support, allowing users to generate AI-driven summaries for reports and records. This feature is crucial for quickly identifying trends, anomalies, and insights from your data, making it an invaluable tool for administrators and analysts.

Overview of Narrative Insights

Narrative Insights is a powerful addition to NetSuite that leverages generative AI technology to summarize reports and records. The insights provided can surface important trends, anomalies, opportunities, or data gaps frequently encountered in operational reporting. By using this feature, users can gain a deeper understanding of their data without extensive manual analysis.

Key Features

• AI-Generated Summaries: Automatically generates concise summaries from reports and records, allowing users to quickly grasp key information.
• Dynamic Generation: The insights can vary with each interaction. New insights may emphasize different data aspects every time they are generated, reflecting any changes or updates to the underlying data.
• Error Handling: If there is insufficient data to produce an insight, the system will provide an error message, prompting users to check the available information.
• Disclaimer: The insights generated come with a disclaimer, cautioning users to validate the AI-generated content for accuracy before making decisions based on it.

How to Use Narrative Insights

To utilize the Narrative Insights feature, follow these steps:

1. Open a supported report or record within NetSuite.
2. Click the Generate Insight button.
3. The Narrative Insights dialog will display the summary.
4. You can regenerate insights anytime by clicking the Generate Insight button again.

Admin Controls

Administrators can manage the activation of this feature by adjusting the 'Enable Narrative Insights' preference found in the AI Preferences page. By default, this feature is enabled; however, it can be disabled by an administrator if desired.

Who This Affects

• Administrators: Responsible for enabling/disabling the feature based on user needs.
• Developers: May need to integrate this feature into custom applications or workflows.
• Business Analysts & End Users: Anyone who relies on reports for data-driven decision-making will find this feature beneficial.

Key Takeaways

• Narrative Insights in NetSuite uses AI to provide summaries and insights from reports and records, enhancing data interpretation.
• The feature is available across all NetSuite regions and supports multiple languages, expanding accessibility.
• It is important for users to verify AI-generated insights for accuracy prior to relying on them for decision-making.
• Administrators have control over enabling or disabling this feature, ensuring it aligns with organizational needs.