AI-Powered Exception Management in NetSuite 2025.2

Starting in NetSuite 2025.2, the platform unveils AI-Powered Exception Management (EM), a new feature designed to identify transaction outliers and irregular activities that deviate from established patterns. This functionality leverages machine learning to effectively detect issues in near real-time throughout each accounting period. By doing so, it empowers accounting teams to address anomalies proactively, ensuring accurate records and enabling more efficient reporting processes.

Key Benefits of Exception Management

• Anomaly Detection: Identifies missing transactions and incorrect postings, such as errors in amounts or accounts, that are typically challenging to spot.
• Real-Time Insights: Provides near-real-time feedback, allowing teams to correct discrepancies early in the accounting period.
• Streamlined Period Close: Reduces the frantic end-of-period processes, minimizing manual reviews and increasing overall efficiency.

Enabling Exception Management

To enable Exception Management, follow these steps as an Administrator:

1. Navigate to Setup.
2. Select Company.
3. Go to Enable Features under the Accounting section.

Important Limitations

• Limited Release: Exception Management is currently a limited release feature, and its availability depends on data volume and machine learning model readiness. Customers with insufficient historical data (approximately 18 months’ worth) or low data volume may not qualify for this feature.
• Production Only: This feature cannot be enabled in Sandbox Accounts due to the lack of necessary historical transaction data for model training and inference. If your account lacks access, it is advisable to reach out to your NetSuite Account Manager for guidance on potential next steps.

Who This Affects

• Administrators: Responsible for enabling the feature and managing its settings.
• Accountants: Utilize the feature for detecting anomalies to maintain accurate financial records.
• Finance Teams: Benefit from streamlined processes and improved reporting through real-time insights.

Key Takeaways

• AI-Powered Exception Management in NetSuite 2025.2 enhances transaction monitoring.
• It enables quicker identification of anomalies and reduces manual intervention.
• The feature requires sufficient historical data to function effectively.
• Exception Management cannot be used in Sandbox Accounts due to data requirements.
• Contact your NetSuite Account Manager if lack of access to the feature poses concerns.