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Field Service ManagementRelease NotesNew Feature

Completed Displays for Field Service End in NetSuite 2026.2

NetSuite 2026.2 introduces completed displays when the Field Service End is set, ensuring better task status synchronization.

·2 min read·1 views·NetSuite 2026.2·From NetSuite Release Notes PDF

TL;DR: In NetSuite 2026.2, the mobile app now displays task status as 'Completed' when the Field Service End field is set. This enhancement improves the visibility of task completion in the Field Service Management (FSM) Mobile app.

What's New?

Starting in NetSuite 2026.2, a significant update has been made to the handling of task statuses within the mobile app for Field Service Management. Previously, task statuses in the FSM mobile app may not have reflected the actual status in the NetSuite user interface, leading to potential confusion regarding task completion.

With the latest update, when you set the Field Service End date for a task, the mobile app will now appropriately display the status as 'Completed.' This ensures a more accurate synchronization of task statuses, offering workers in the field a clearer understanding of their current task obligations.

Important Considerations

  • Synchronization: After changing the task status in the NetSuite user interface, users must ensure that the task status in FSM Mobile is clear and correctly reflects any updates. This may involve manually clearing specific fields such as the Field Service Start and Field Service End fields using workflows, scripts, or through a manual process.
  • Documentation: For detailed instructions on how to update the FSM Mobile Task Status from the NetSuite user interface, refer to the guidance with SuiteAnswers ID: 1045621.

Who This Affects

This update primarily impacts:

  • Field Service Technicians: They will have immediate visibility into the completion status of their tasks.
  • NetSuite Administrators: Understanding this feature is crucial for training users on how to manage task statuses effectively within the mobile framework.

Key Takeaways

  • The mobile app now displays 'Completed' status when the Field Service End is set.
  • Task synchronization must be managed to reflect changes in both the app and the NetSuite UI.
  • Clear operational guidelines can be referenced through SuiteAnswers for optimal usage.

Frequently Asked Questions (4)

Do I need to manually update task statuses in FSM Mobile after setting the Field Service End in NetSuite?
Yes, after changing the task status in the NetSuite user interface, users may need to manually clear fields like Field Service Start and Field Service End in the FSM Mobile app using workflows, scripts, or manual processes to ensure accurate synchronization.
What visibility does the update provide for Field Service Technicians?
The update allows Field Service Technicians to see the task status as 'Completed' in the FSM Mobile app when the Field Service End is set, giving them immediate visibility into their task completion status.
Is there specific guidance available for updating FSM Mobile Task Status from NetSuite?
Yes, detailed instructions can be found in SuiteAnswers with the ID: 1045621, which offers guidance on updating FSM Mobile Task Status from the NetSuite user interface.
Does the 'Completed' status display apply to all editions of NetSuite?
The article does not specify if this update applies to all editions, so it's advisable to check with NetSuite documentation or support for edition-specific details.
Source: Completed - Displays when the Field Service End is set. — NetSuite Release Notes PDF. This article was generated from official Oracle documentation and enriched with additional context and best practices.

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