Configuring Fixed Customers for...

TL;DR

You can configure NetSuite Connector to send all Amazon orders to a single fixed customer. This setup is beneficial for streamlining order processing, particularly when using Amazon's Fulfilled by Amazon (FBA) service or when you prefer not to create new customer records for every order.

Why Use a Fixed Customer?

Setting up a fixed customer can minimize clutter in your customer records. It is particularly useful in scenarios such as:

Orders fulfilled by Amazon, where they manage the fulfillment and payment.
When you wish to avoid creating a new customer entry for each transaction.

How to Configure a Fixed Customer in NetSuite

You can either utilize an existing customer or create a new customer record. Ensure that this customer is marked as taxable to accommodate both taxable and non-taxable orders. After creating or confirming the customer’s profile, take note of the customer's internal ID. For detailed steps on how to find the internal ID of records, refer to the section on Finding the Internal ID of Records.

Steps to Configure a Fixed Customer in NetSuite Connector for Amazon Orders

To set up the fixed customer in NetSuite Connector, follow these steps:

Log in to app.farapp.com.
Select the corresponding Amazon Connector for your account.
Navigate to Settings > Orders.
The Order Settings page will appear.
Input the customer ID in one of the following fields:
- Post All Orders Against Customer: Use this field to send all Amazon orders to the specified customer.
- Post FBA Orders Against Customer: Utilize this field to designate only the Amazon FBA orders to this customer.
Click Save to apply the changes.

Related Considerations

If you are managing multiple connections, it’s wise to understand features related to:

Key Points

This setup aids in better record management by consolidating orders under one customer.
The internal ID of the customer is crucial for correct configuration within the connector.

Source: This article is based on Oracle's official NetSuite documentation.

Key Takeaways

Fixed customer configuration helps streamline orders from Amazon.
Ensure the customer is taxable for proper order assignment.
Note the customer’s internal ID for successful integration with the connector.

Frequently Asked Questions (4)

Can I use an existing customer record for configuring a fixed customer for Amazon orders in NetSuite?

Yes, you can use an existing customer record or create a new one to serve as the fixed customer for Amazon orders. Ensure the customer is marked as taxable.

What are the necessary fields to configure for routing Amazon orders to a fixed customer in NetSuite Connector?

You need to input the customer's internal ID in either 'Post All Orders Against Customer' to send all Amazon orders or 'Post FBA Orders Against Customer' to route only Amazon FBA orders to the fixed customer.

Is it possible to configure this setup specifically for Amazon FBA orders in NetSuite?

Yes, you can specifically configure Amazon FBA orders to be posted against a fixed customer by using the 'Post FBA Orders Against Customer' field in the NetSuite Connector.

What should be considered regarding the customer's tax status when setting up a fixed customer for Amazon orders?

The customer must be marked as taxable to ensure proper assignment and processing of both taxable and non-taxable orders.

Configuring Fixed Customers for Amazon Orders in NetSuite