Configuring Fixed Customers for Amazon Orders in NetSuite

TL;DR

You can configure NetSuite Connector to send all Amazon orders to a single fixed customer. This setup is beneficial for streamlining order processing, particularly when using Amazon's Fulfilled by Amazon (FBA) service or when you prefer not to create new customer records for every order.

Why Use a Fixed Customer?

Setting up a fixed customer can minimize clutter in your customer records. It is particularly useful in scenarios such as:

• Orders fulfilled by Amazon, where they manage the fulfillment and payment.
• When you wish to avoid creating a new customer entry for each transaction.

How to Configure a Fixed Customer in NetSuite

You can either utilize an existing customer or create a new customer record. Ensure that this customer is marked as taxable to accommodate both taxable and non-taxable orders. After creating or confirming the customer’s profile, take note of the customer's internal ID. For detailed steps on how to find the internal ID of records, refer to the section on Finding the Internal ID of Records.

Steps to Configure a Fixed Customer in NetSuite Connector for Amazon Orders

To set up the fixed customer in NetSuite Connector, follow these steps:

1. Log in to app.farapp.com.
2. Select the corresponding Amazon Connector for your account.
3. Navigate to Settings > Orders.
   The Order Settings page will appear.
4. Input the customer ID in one of the following fields:
   • Post All Orders Against Customer: Use this field to send all Amazon orders to the specified customer.
   • Post FBA Orders Against Customer: Utilize this field to designate only the Amazon FBA orders to this customer.
5. Click Save to apply the changes.

Related Considerations

If you are managing multiple connections, it’s wise to understand features related to:

• Managing the Amazon Connector in NetSuite Connector
• Troubleshooting Amazon Connector Issues
• Amazon Connector FAQ

Key Points

• This setup aids in better record management by consolidating orders under one customer.
• The internal ID of the customer is crucial for correct configuration within the connector.

Key Takeaways

• Fixed customer configuration helps streamline orders from Amazon.
• Ensure the customer is taxable for proper order assignment.
• Note the customer’s internal ID for successful integration with the connector.