Creating Promotions in NetSuite...

Creating promotions in NetSuite Commerce allows businesses to engage customers effectively by offering discounts and incentives. This article outlines the promotion types available and provides a step-by-step guide to creating them.

What Types of Promotions Can You Create?

NetSuite Commerce offers several predefined promotion types:

Item Promotions: Provide percentage or monetary discounts on specific items.
Fixed Price Item Promotions: Offer items at a fixed discounted price.
Order Promotions: Apply percentage or currency discounts at the order level.
Shipping Promotions: Grant free shipping for selected shipping methods.
Free Gift Promotions: Automatically add a free gift to qualifying orders.

How to Create Promotions

To start creating promotions, follow these key steps:

Access the promotions landing page: Navigate to Commerce > Marketing > Upsell > Promotions > New.
Select the promotion type you wish to create.
Enter the required basic properties such as name and description.
Specify the promotion’s active period by setting start and end dates.
Define Buy conditions: Specify what the customer needs to purchase to qualify for the promotion.
Define Get conditions: Specify what the customer will receive as a result of their purchases.
Optionally create a coupon code for the promotion.
Finally, save your promotion.

New Promotion

Important Considerations

Deactivation: It's best practice to deactivate promotions after their active period to maintain a streamlined promotions engine. Deactivation does not delete the promotion but makes it unavailable for transactions.
Consistency in Workflow: Each SuitePromotion type shares a consistent creation workflow, differing primarily in how Buy and Get conditions are applied.

Promotion Record Sections

Each type of promotion encompasses various sections:

Section	Description
Basic Properties	Initial configuration details like name and description
Scheduling	Defines the active period of the promotion
Further Settings	Additional configuration for promotion conditions
What the Customer Needs to Buy	Specifies items or criteria that trigger discounts
What the Customer Will Get	Outlines discounts or gifts provided to customers
Coupon Codes	Manages coupon codes related to the promotion
Audience	Sets customer eligibility for the promotion
Sales Channels	Determines where the promotion can be applied
Usage Limits	Establishes restrictions on the promotion's usage

By carefully crafting promotions within this framework, businesses can enhance their sales strategies and customer satisfaction, leading to increased loyalty and revenue.

Who This Affects

Administrators: Responsible for configuring promotions.
Marketers: Using promotions as part of marketing strategies.
Sales Teams: Understanding promotion mechanics to assist customers effectively.

Key Takeaways

NetSuite Commerce allows various promotional types to boost sales.
Understanding the creation workflow is crucial for effective promotion management.
Deactivation after promotions period enhances efficiency without deleting records.

Source: This article is based on Oracle's official NetSuite documentation.

Frequently Asked Questions (4)

Do I need to enable a feature flag for the promotions landing page in NetSuite 2026.1?

The article does not mention the need for enabling a feature flag for the promotions landing page in NetSuite 2026.1. It appears to be a standard feature in this release.

How do shipping promotions work with existing shipping settings in NetSuite?

Shipping promotions in NetSuite 2026.1 allow for free shipping options under certain conditions. The article does not specify integration details with existing settings, so testing in your environment or consulting additional documentation may be necessary.

Are there any specific user permissions required to create promotions in NetSuite 2026.1?

The article does not specify which permissions are required to create promotions. However, it implies that administrators, marketers, and retail managers could be involved in setting up promotions, so appropriate roles would likely need necessary permissions.

Is there a way to test promotions before activating them for live use in NetSuite?

The article does not provide specific details on testing promotions before activation. It only outlines the workflow for creating and activating promotions, suggesting a standard creation process without explicit testing features.

Creating Promotions in NetSuite Commerce