Custom Form Labels Use Account's Default Language in NetSuite

TL;DR: Starting in NetSuite 2026.2, FSM Mobile uses custom form field labels based on the language set in the employee record’s Field Service Language field. If this field is empty, the app defaults to the account's default language. This update improves localization for accounts with non-English default language settings.

What's New?

With this change, when users access FSM Mobile, the application now displays custom form field labels if the appropriate language is selected in the employee record. Previously, if the employee record's language was not set, or if it was in a non-English default language, the app resorted to using generic default field labels, leading to reduced clarity and efficiency in user interactions.

How It Works

• Language Selection: The system checks the 'Field Service Language' field in the employee record for the language preference.
• Fallback Mechanism: If the 'Field Service Language' field is blank, the custom field labels will be rendered based on the default language of the account.

This ensures that all users see the correct, localized terminology that they are accustomed to, improving the usability of FSM Mobile.

Who This Affects

• Field Service Managers: Improved visibility into customer interactions.
• Employees Using FSM Mobile: Better understanding of form labels in their preferred language.
• System Administrators: Enhanced customization capabilities and user setting flexibility.

Key Takeaways

• FSM Mobile uses custom form labels based on the employee record's Field Service Language.
• Accounts with English as a default language will no longer see generic labels if a custom language is set.
• Significant improvements in user experience through better localization features.