Enable Multiple Shipping Feature in SuiteCommerce

The Enable Multiple Shipping feature is designed for SuiteCommerce MyAccount, SuiteCommerce, and SuiteCommerce Advanced, providing an essential enhancement for online shopping experiences. By enabling this boolean feature, merchants allow customers to send items from a single order to multiple shipping addresses, which can boost customer satisfaction and sales efficiency.

How Does Multiple Shipping Work?

The Multiple Ship To (MST) feature enables shoppers to effortlessly assign different items from a single order to multiple shipping addresses. It integrates with various checkout flows including Standard, One Page, or Billing First. When MST is activated, consumers enjoy the following functionalities:

• Ship Items to Multiple Addresses: Shoppers can designate different shipping addresses for each item ordered, allowing for higher customer customization.
• Define Shipping Methods: Users can also specify distinct shipping options for each address, although within a single order, only one shipping method may be applied per address.

Steps for Shoppers

When MST is enabled, shoppers will follow these steps during the checkout process:

1. Add Items to Cart: A shopper selects items with desired quantities and initiates checkout.
2. Select Shipping Options: At the shipping address section, the shopper chooses I want to ship to multiple addresses. They then select a shipping address and the relevant items for that address before clicking Create Shipment.
   • Note: If no shipping address exists, the site prompts for entry, and shoppers can create additional addresses using Add/Edit Addresses.
3. Create Additional Shipments: Users can create numerous shipments until all items are allocated to their respective addresses. If only one address is provided, they can proceed with the default checkout flow.
4. Choose Delivery Methods: For each shipment, users select a preferred delivery method.
5. Complete the Order: Lastly, a payment method is chosen to finalize the transaction.

For guidance on how to enable MST in your web store, refer to the appropriate setup tasks.

Related Topics

• [Setup Tasks]
• [Known Limitations]

Key Benefits

• Enhance customer experience by offering flexible shipping options.
• Increase order fulfillment efficiency by addressing multiple destinations seamlessly.

Who This Affects

This feature primarily impacts:

• eCommerce Managers: Overseeing the online shopping user experience.
• Administrators: Configuring and enabling features in SuiteCommerce.
• Developers: Integrating and customizing the checkout processes.

Source: This article is based on Oracle's official NetSuite documentation.