NetSuite Changelog
AuthenticationRelease NotesNew FeatureSecurity

End of Support for SMS/Voice Call 2FA in NetSuite 2023.2

NetSuite 2023.2 ends SMS/voice call support for 2FA. Switch to an authenticator app now.

·2 min read·From NetSuite Release Notes PDF

Starting in NetSuite 2023.2, support for two-factor authentication (2FA) via SMS and voice calls will be discontinued on March 1, 2024. This change is significant as it will affect the way users log in to their accounts if they currently rely on these methods for added security. To ensure uninterrupted access to NetSuite, users need to transition to using an authenticator app for their 2FA requirements before the support ends.

What's New

This move towards more secure authentication methods highlights the ongoing commitment of NetSuite to enhance security protocols and protect user accounts against unauthorized access. Users who attempt to log in with a role that uses SMS or voice call authentication after the cut-off date will find that these methods are no longer valid.

Key Steps for Users

  • Transitioning to an Authenticator App: Users need to reset their 2FA settings through the Settings portlet before the March 1 deadline.
  • Setting Up the Authenticator App: Guides and instructions for setting up an authenticator app are available in the help topic on the NetSuite interface.

Who This Affects

  • Administrators: Responsible for assisting users with the transition.
  • Developers: Need to ensure their integrations account for the changes in 2FA methods.
  • End Users: All users relying on SMS/voice call 2FA will need to switch to an authenticator app.

Best Practices

  • Schedule a timeline to transition users well in advance of the March 2024 cut-off.
  • Provide training sessions or resource materials about using authenticator apps.
  • Monitor user feedback and be prepared to assist with any challenges encountered during the transition.

By proactively preparing for this change, organizations can ensure a seamless shift to more secure authentication methods and avoid potential disruptions in access to critical systems.

Key Takeaways

  • Two-factor authentication via SMS/voice calls will end on March 1, 2024.
  • Users must transition to an authenticator app for 2FA.
  • Administrators should prepare users for this change well in advance.
  • The change enhances account security for NetSuite users.
Source: End of Support for SMS/Voice Call for 2FA — NetSuite Release Notes PDF. This article was generated from official Oracle documentation and enriched with additional context and best practices.