End of Support for SMS/Voice Call...

Starting in NetSuite 2024.1, support for two-factor authentication (2FA) via SMS and voice calls will be discontinued on March 1, 2024. This change is significant as it will affect the way users log in to their accounts if they currently rely on these methods for added security. To ensure uninterrupted access to NetSuite, users need to transition to using an authenticator app for their 2FA requirements before the support ends. This means that after March 1, 2024, it will no longer be possible to log in to NetSuite with a role that uses SMS or voice call for 2FA.

What's New

This move towards more secure authentication methods highlights the ongoing commitment of NetSuite to enhance security protocols and protect user accounts against unauthorized access. Users who attempt to log in with a role that uses SMS or voice call authentication after the cut-off date will find that these methods are no longer valid.

Key Steps for Users

Transitioning to an Authenticator App: Users need to reset their 2FA settings through the Settings portlet before the March 1 deadline. For more information, see the help topic Reset Your 2FA Settings.
Setting Up the Authenticator App: Guides and instructions for setting up an authenticator app are available in the help topic on the NetSuite interface.

Who This Affects

Administrators: Responsible for assisting users with the transition.
Developers: Need to ensure their integrations account for the changes in 2FA methods.
End Users: All users relying on SMS/voice call 2FA will need to switch to an authenticator app.

Best Practices

Schedule a timeline to transition users well in advance of the March 2024 cut-off.
Provide training sessions or resource materials about using authenticator apps.
Monitor user feedback and be prepared to assist with any challenges encountered during the transition.

By proactively preparing for this change, organizations can ensure a seamless shift to more secure authentication methods and avoid potential disruptions in access to critical systems.

Key Takeaways

Two-factor authentication via SMS/voice calls will end on March 1, 2024.
Users must transition to an authenticator app for 2FA.
Administrators should prepare users for this change well in advance.
The change enhances account security for NetSuite users.

Frequently Asked Questions (4)

Does the discontinuation of SMS/voice call 2FA apply to both standard NetSuite and NetSuite WMS?

Yes, the discontinuation of SMS and voice call two-factor authentication (2FA) applies to all NetSuite editions, including standard NetSuite and NetSuite WMS.

What permissions are required for users to reset their 2FA settings in NetSuite?

Users need appropriate permissions to access the Settings portlet in NetSuite to reset their 2FA settings. Typically, these permissions are granted to regular users, but administrators can assist if permissions are limited.

How will this change impact existing integrations that utilize SMS/voice call for authentication?

Developers will need to update their integrations to ensure they accommodate the new requirement for authenticator apps, as SMS and voice call methods will no longer be valid post-March 1, 2024.

What happens if a user does not transition to an authenticator app before the March 1 deadline?

If a user does not transition to an authenticator app by the March 1, 2024 deadline, they will be unable to log in to their NetSuite account if their role relies on SMS or voice call for 2FA.

End of Support for SMS/Voice Call 2FA in NetSuite 2023.2