End of Support for SMS/Voice Call 2FA in NetSuite 2023.2
NetSuite 2024.1 discontinues SMS/voice call 2FA. Transition to an authenticator app is required by March 1, 2024.
FEATURE: End of Support for SMS/Voice Call for 2FA
CATEGORY: Authentication
Starting in NetSuite 2024.1, support for two-factor authentication (2FA) via SMS and voice calls will be discontinued on March 1, 2024. This change is significant as it will affect the way users log in to their accounts if they currently rely on these methods for added security. To ensure uninterrupted access to NetSuite, users need to transition to using an authenticator app for their 2FA requirements before the support ends. This means that after March 1, 2024, it will no longer be possible to log in to NetSuite with a role that uses SMS or voice call for 2FA.
What's New
This move towards more secure authentication methods highlights the ongoing commitment of NetSuite to enhance security protocols and protect user accounts against unauthorized access. Users who attempt to log in with a role that uses SMS or voice call authentication after the cut-off date will find that these methods are no longer valid.
Key Steps for Users
- Transitioning to an Authenticator App: Users need to reset their 2FA settings through the Settings portlet before the March 1 deadline. For more information, see the help topic Reset Your 2FA Settings.
- Setting Up the Authenticator App: Guides and instructions for setting up an authenticator app are available in the help topic on the NetSuite interface.
Who This Affects
- Administrators: Responsible for assisting users with the transition.
- Developers: Need to ensure their integrations account for the changes in 2FA methods.
- End Users: All users relying on SMS/voice call 2FA will need to switch to an authenticator app.
Best Practices
- Schedule a timeline to transition users well in advance of the March 2024 cut-off.
- Provide training sessions or resource materials about using authenticator apps.
- Monitor user feedback and be prepared to assist with any challenges encountered during the transition.
By proactively preparing for this change, organizations can ensure a seamless shift to more secure authentication methods and avoid potential disruptions in access to critical systems.
Key Takeaways
- Two-factor authentication via SMS/voice calls will end on March 1, 2024.
- Users must transition to an authenticator app for 2FA.
- Administrators should prepare users for this change well in advance.
- The change enhances account security for NetSuite users.
Version History
- 2023.2: Initial announcement regarding the end of SMS/voice call support for 2FA.
- 2024.1: Support for SMS/voice call 2FA officially ends on March 1, 2024; users must reset their settings to use an authenticator app.
Frequently Asked Questions (4)
Does the discontinuation of SMS/voice call 2FA apply to both standard NetSuite and NetSuite WMS?
What permissions are required for users to reset their 2FA settings in NetSuite?
How will this change impact existing integrations that utilize SMS/voice call for authentication?
What happens if a user does not transition to an authenticator app before the March 1 deadline?
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