Supported Browsers and Devices for Field Service Management in

TL;DR

Starting in NetSuite 2026.1, the Field Service Management mobile application and the Field Service Scheduler board officially support specific web browsers and mobile devices. Utilizing these supported platforms guarantees a more stable user experience, crucial for efficient field service operations.

Supported Web Browsers

The following web browsers are validated for use with the Field Service Management mobile application and the Scheduler board:

Note: Mozilla Firefox and Opera are not supported for these applications. For the most stable experience, adhere to using one of the listed browsers.

Supported Mobile Devices

The mobile application is crafted as a progressive web application (PWA) for touch-enabled devices. Below is a list of the mobile devices that have been tested:

Scheduler Board Requirements

It's important to note that the Field Service Scheduler board is designed for use exclusively in non-touch enabled browsers with a minimum resolution of 1024 x 768 pixels. It will not operate correctly on touch-enabled devices such as tablets or mobile phones.

This distinction is vital for users managing field service scheduling to ensure access to all features.

Who This Affects

• Field Service Managers: Ensures effective planning and resource allocation.
• Field Technicians: Provides ease of access to schedule and job details.
• IT Administrators: Aids in ensuring the correct browser and device configurations for users.

Key Takeaways

• NetSuite 2026.1 introduced specific supported browsers and devices for Field Service Management.
• Google Chrome, Microsoft Edge, and Apple Safari are the recommended browsers.
• Mobile devices like the Samsung S21 Ultra and iPhones 11 & 13 Pro are compatible.
• The Scheduler board is restricted to non-touch devices for optimal functionality.
• Ensuring compliance with these standards is crucial for user success.