Supported Browsers and Devices for Field Service Management in

TL;DR

Starting in NetSuite 2026.1, the Field Service Management mobile application and the Field Service Scheduler board officially support specific web browsers and mobile devices. Utilizing these supported platforms guarantees a more stable user experience, crucial for efficient field service operations.

Supported Web Browsers

The following web browsers are validated for use with the Field Service Management mobile application and the Scheduler board:

Browser	Latest Version Tested
Google Chrome	140.0.7339.123
Microsoft Edge	139.0.3405.125
Apple Safari	18.6.2

Note: Mozilla Firefox and Opera are not supported for these applications. For the most stable experience, adhere to using one of the listed browsers.

Supported Mobile Devices

The mobile application is crafted as a progressive web application (PWA) for touch-enabled devices. Below is a list of the mobile devices that have been tested:

Device	Latest OS Version Tested
Umidigi Bison	Android 11
Samsung S21 Ultra	Android 15
iPhone 11	iOS 18.6.2
iPhone 13 Pro	iOS 18.6.2
iPad Pro	iPadOS 17.7.2

Scheduler Board Requirements

It's important to note that the Field Service Scheduler board is designed for use exclusively in non-touch enabled browsers with a minimum resolution of 1024 x 768 pixels. It will not operate correctly on touch-enabled devices such as tablets or mobile phones.

This distinction is vital for users managing field service scheduling to ensure access to all features.

Who This Affects

Field Service Managers: Ensures effective planning and resource allocation.
Field Technicians: Provides ease of access to schedule and job details.
IT Administrators: Aids in ensuring the correct browser and device configurations for users.

Key Takeaways

NetSuite 2026.1 introduced specific supported browsers and devices for Field Service Management.
Google Chrome, Microsoft Edge, and Apple Safari are the recommended browsers.
Mobile devices like the Samsung S21 Ultra and iPhones 11 & 13 Pro are compatible.
The Scheduler board is restricted to non-touch devices for optimal functionality.
Ensuring compliance with these standards is crucial for user success.

Frequently Asked Questions (4)

What browsers are supported for the Field Service Management mobile application in NetSuite 2026.1?

The supported browsers are Google Chrome 140.0.7339.123, Microsoft Edge 139.0.3405.125, and Apple Safari 18.6.2. Mozilla Firefox and Opera are not supported.

Are there any restrictions for using the Field Service Scheduler board?

Yes, the Scheduler board is designed for non-touch enabled browsers and requires a minimum resolution of 1024 x 768 pixels. It does not work properly on touch-enabled devices like tablets and mobile phones.

Which mobile devices are supported for the Field Service Management application as a progressive web app?

Supported devices include the Umidigi Bison with Android 11, Samsung S21 Ultra with Android 15, and both iPhone 11 and iPhone 13 Pro with iOS 18.6.2. The iPad Pro with iPadOS 17.7.2 is also supported.

Do I need a touch-enabled device for the mobile Field Service Management application in NetSuite 2026.1?

Yes, the mobile application is crafted as a progressive web application (PWA) for touch-enabled devices. However, the Scheduler board is intended for non-touch devices.