How to Take Your Website Offline...

Taking your website offline for maintenance enables you to perform necessary updates, such as modifying images, adding banners, or editing product descriptions. Displaying a custom maintenance page helps maintain your brand's identity during downtime. If no custom content is uploaded, a generic maintenance page will appear instead.

Setting Up Your Custom Maintenance Content

Before taking your website offline, ensure that you have prepared a custom maintenance page. For detailed instructions on creating and uploading your maintenance content, refer to the section on Custom Maintenance Folder and Content.

How to Take Your Website Offline for Maintenance

Navigate to Commerce > Websites > Website List.
Select Edit next to the site you wish to take offline.
Check the Take Website Offline for Maintenance box.
Click Save.

Once the website is offline, visitors will be redirected to a URL on your web store domain (e.g., https://example.com/website-temporarily-unavailable). Here, they will see either your custom maintenance content or NetSuite's default maintenance page if no custom content has been added.

Important Notes

While the Take Website Offline for Maintenance option is active, the search index cannot be rebuilt. Any attempts to rebuild the search index will remain pending until the website is brought back online. For more details on managing the search index, refer to Search Index Overview.

How to Bring Your Website Back Online

Go to Commerce > Websites > Website List (Administrator).
Click Edit next to your site.
Uncheck the Take Website Offline for Maintenance box.
Click Save.

Your website will be restored for public viewing, and customers will access your Commerce web store again.

Key Takeaways

Taking a website offline for maintenance helps update content without disrupting customer access.
You can create custom maintenance content to maintain brand presence during downtime.
Search index rebuilds are halted while the website is offline.
Restoring website access is a simple process through the website list options.

Frequently Asked Questions (4)

Does taking a website offline for maintenance in NetSuite prevent search index rebuilds?

Yes, while the 'Take Website Offline for Maintenance' option is active, the search index cannot be rebuilt. Any attempts will remain pending until the website is back online.

Where can I upload custom maintenance content in NetSuite?

To upload custom maintenance content, you need to have a prepared maintenance page and follow the instructions found in the 'Custom Maintenance Folder and Content' section of the documentation.

How can I bring my NetSuite website back online after maintenance?

Navigate to 'Commerce > Websites > Website List', click 'Edit' next to your site, uncheck the 'Take Website Offline for Maintenance' box, and click 'Save'.

What happens if no custom maintenance content is uploaded?

If no custom maintenance content is uploaded, visitors to your website will see a generic maintenance page when the site is taken offline for updates.

How to Take Your Website Offline for Maintenance in NetSuite