NetSuite AI Units Usage: Where Admins Can View It

Administrators can view account-level AI Units usage in NetSuite at Setup > Company > View Billing Information. On the Billing Components tab, NetSuite shows the number of AI Units provisioned and the current used quantity. AI Units measure consumption of NetSuite AI features and are calculated after an AI task runs.

Where can an administrator view AI Units usage?

A NetSuite user with the Administrator role can view account-level AI Units usage from the Billing Information page.

1. Go to Setup > Company > View Billing Information.
2. Open the Billing Components tab.
3. Review the AI Units information displayed there.

The documented values are the number of AI Units provisioned and the current used quantity. This is the account-level view identified by Oracle; the source does not describe a separate usage-analysis workflow, role-specific dashboard, or feature-level consumption breakdown.

The Administrator role is the role Oracle identifies for viewing this information. Teams that need the numbers for internal planning should ensure an Administrator can retrieve the account-level figures from this page.

What are AI Units?

AI Units are the elements of consumption for NetSuite AI features. Oracle measures and calculates AI Units based on a customer’s use of those features. Usage can vary by AI feature, model, or provider.

Oracle uses AI Units to provide a single measure across AI-powered features rather than requiring customers to track technical measures such as tokens. AI Unit usage is calculated from the actual AI processing required after an AI task runs.

That means the Billing Components tab provides the provisioned amount and a current used quantity, while the calculation itself can vary depending on the AI feature, model, or provider involved. The source does not provide a per-task formula or a fixed conversion from tokens to AI Units.

Which licenses and environments include AI Units?

Oracle lists the following eligible licenses and environments with their stated AI Unit provisions.

For example, Oracle states that a customer with a 36-month term and 10 General Access Cloud Service Users receives 360,000 AI Units for use throughout that term.

Additional AI Units are also available for purchase through the NetSuite AI Units (10,000 Pooled AI Units) Item. The source identifies that item but does not describe an in-account purchase process or when an account should purchase it.

How do sandbox and development AI Unit pools differ?

Sandbox and development environments have separate pools, but Oracle describes the two provisions differently.

• Sandbox: Each sandbox has a separate pool equal to the number of AI Units licensed in the connected customer Production account.
• Development environment: Each development environment has a separate pool with 10,000 AI Units per month of term, provisioned upfront.

When reviewing AI Unit availability, distinguish the account-level Billing Components information from the license and environment provisions that apply to the relevant account or environment. Oracle’s documentation establishes that these pools are separate; it does not describe reporting that combines or compares their current used quantities.

What happens when AI Unit usage is high?

Oracle’s AI Units documentation explains how AI Units are measured, where account-level usage is available, and which listed licenses include AI Units. It does not state a specific AI Unit exhaustion behavior, alert threshold, overage process, or service-interruption rule.

Separately, Oracle’s general notices state that NetSuite is a multi-tenant service on shared databases. If Oracle reasonably concludes that a customer’s use is excessive or causes immediate or ongoing performance issues for other customers, Oracle may slow down or throttle that excess use until it remains within reasonable limits. The notice does not tie that general excessive-use provision to an AI Unit allocation or the used quantity shown on Billing Components.

Who This Affects

• NetSuite Administrators: Oracle identifies users with the Administrator role as able to view account-level AI Units usage on the Billing Information page.
• Accounts using eligible licenses or environments: The listed user licenses, sandbox environments, and development environments have the AI Unit provisions described above.
• Accounts using NetSuite AI features: AI Units are the consumption elements for those features, and usage is calculated after an AI task runs.

Key Takeaways

• An Administrator can view account-level AI Units usage at Setup > Company > View Billing Information on the Billing Components tab.
• The documented values are the number of AI Units provisioned and the current used quantity.
• AI Units measure consumption of NetSuite AI features and can vary by AI feature, model, or provider.
• Eligible licenses provision AI Units upfront according to Oracle’s stated monthly-term amounts; sandbox and development environments have separate pools.
• Oracle documents a general excessive-use throttling provision for the Service, but does not state that reaching an AI Unit allocation triggers throttling.

Related reading:

• SuiteCloud Agent Skills for AI Development
• Close Manager AI Insights
• Usage Metrics for Product Attributes
• SuiteCloud Agent Skills for AI Development in NetSuite
• Accessing Prompt Studio in NetSuite for Administrators