Amazon Fulfillment By Amazon Integration with NetSuite

Fulfillment by Amazon (FBA) has specific requirements when integrated with NetSuite via the NetSuite Connector, especially concerning order and inventory management. This article details key aspects such as order types, inventory availability, and features supported by the NetSuite Connector.

Can NetSuite Connector map the shipping date on Amazon FBA orders?

No, the shipping date for Amazon orders is not provided through the API, so the NetSuite Connector cannot map this date to NetSuite.

Can NetSuite Connector post FBA inventory to NetSuite?

Yes, the NetSuite Connector can post inventory for FBA to NetSuite. For more details, refer to the Amazon Inventory Adjustment FAQ.

Can I post my Amazon FBA orders as sales orders?

No, since FBA orders are fulfilled by Amazon, they do not require direct fulfillment. As a result, the NetSuite Connector posts these orders as cash sales instead of sales orders, eliminating the need for fulfillment steps in NetSuite.

Why are names and addresses missing from FBA orders?

Amazon does not provide buyer names and addresses for FBA orders due to security protocols. Consequently, if this information is not available, the NetSuite Connector cannot send it to NetSuite. As Amazon handles these orders, detailed customer information is often unnecessary. Instead, FBA orders should be assigned to a fixed customer in NetSuite. For further guidance, see the section on Managing Fulfillment by Amazon (FBA) Items in NetSuite Connector.

Why does NetSuite Connector post FBA orders as cash sales?

Since FBA orders are fulfilled using inventory stored at Amazon—and not through your own fulfillment actions—these orders are treated as already fulfilled. Therefore, the NetSuite Connector defaults to posting FBA orders as cash sales, as cash sales do not need fulfillment.

I am using Amazon FBA as a 3PL for non-Amazon orders. Does NetSuite Connector handle this?

Yes, the NetSuite Connector can manage this functionality, although it may involve additional fees. Your non-Amazon orders will first be synced to NetSuite. The Connector retrieves these orders and syncs them to Amazon FBA for shipping. Once shipped, the shipping details will sync back to your system, and the corresponding marketplace or cart will be updated if linked to your system via NetSuite Connector. You have the option to filter which orders are synced for fulfillment by contacting NetSuite Customer Support.

Does inventory in a transfer state for FBA show as available in NetSuite? Can we sync the quantity in reserve instead of the quantity available?

No, the in-transit inventory is not considered available by Amazon until the transfer is completed. NetSuite Connector only receives the quantity that Amazon deems available. Therefore, it cannot map the reserved quantity as available until Amazon changes its status. Until then, any in-transit inventory remains unavailable for NetSuite.

Key Takeaways:

• FBA orders are posted as cash sales due to Amazon's fulfillment.
• Shipping dates cannot be mapped due to API limitations.
• Buyer information is not included in FBA orders for security reasons.
• Inventory in-transit is not considered available in NetSuite.
• NetSuite Connector can manage non-Amazon orders shipped via FBA.

Source: This article is based on Oracle's official NetSuite documentation.