Ask Oracle Adds Field Service Management Queries

In NetSuite 2026.2, Field Service Management version 2026.07.3 lets you ask Ask Oracle questions about field service data when it is enabled in your account. Documented examples cover asset location, connected cases and transactions, and employees with required task skills. Access depends on phased availability and the administrator’s decision to enable Ask Oracle.

What Can You Ask About Field Service Data?

The release documents three example prompts. They show the information you can request and the account-specific values you need to supply; they are not presented as an exhaustive list of supported questions.

Where is an asset located?

Replace <asset number> with an asset number from your account:

Where is <asset number> located, and what region and time zone is it in?

For an initial review, consider using an asset whose location you already know so you can compare the response with its recorded details.

Which case and transaction relate to an asset?

The documented prompt requests specific identifiers rather than a general description of service work:

Find the Field Service case connected to machine asset <asset number> and the transaction linked to that work. Return the case number, customer, transaction types, and document numbers.

Replace the placeholder with an asset number from your account. The requested case and document numbers provide concrete details to review against the underlying records.

Which employees have the required skills?

Replace <task title> with a task title from your account:

Which employees have all the skills required for task <task title>?

The example asks for all required skills. It does not establish that Ask Oracle also checks employee availability or other scheduling constraints, so do not treat it as a documented scheduling recommendation.

Who This Affects

• Administrators: Ask Oracle is being made available in phases and may not yet be available in your account. When available, the administrator can choose whether to enable it.
• Field service coordinators: Consider the asset and related-work prompts when reviewing locations, cases, and transaction identifiers.
• Dispatchers: Consider the skills prompt when reviewing task candidates, without assuming it evaluates scheduling constraints.

Before testing, confirm availability and enablement. The release note does not specify a setup path, required permissions, or role-specific access behavior. For more information, see What's New in Ask Oracle.

For separate mobile topics, see the FSM Mobile release updates and FSM Mobile app configuration enhancements.

Key Takeaways

• FSM version 2026.07.3 introduces Ask Oracle questions about Field Service Management data.
• Documented examples cover asset location, related service work, and employee skills.
• Supply asset numbers or task titles from your account.
• Availability is phased, and administrator enablement is required.