Ask Oracle Expands Field Service Data Questions

Field Service Management version 2026.07.3 adds questions about field service data to Ask Oracle. The documented examples cover asset locations, linked cases and transactions, and employees with a task’s required skills. Access depends on Ask Oracle being available in your account and your administrator choosing to enable it.

What Can You Ask About Field Service Data?

The release documents three starting points. Use asset numbers and task titles from your own account when trying them. These examples describe questions you can ask, not a guarantee that every response will contain every requested detail.

Where is an asset located?

Oracle’s example prompt is:

Where is <asset number> located, and what region and time zone is it in?

Replace <asset number> with an asset number from your account. The question requests location, region, and time zone together. When reviewing the answer, check each part rather than treating a location alone as a complete response.

Which case and transaction relate to an asset?

Oracle’s example prompt is:

Find the Field Service case connected to machine asset <asset number> and the transaction linked to that work. Return the case number, customer, transaction types, and document numbers.

Replace the placeholder with an account asset number. This question asks for both the connected service work and its linked transaction information.

As a validation practice, compare initial answers with the corresponding records before relying on them in a service investigation.

Which employees have all required skills?

Oracle’s example prompt is:

Which employees have all the skills required for task <task title>?

Replace <task title> with a task title from your account. Preserve all the skills when adapting this question: asking about only some required skills changes the staffing question.

Who This Affects

• Administrators: Ask Oracle is being made available in phases and may not yet be available in your account. When available, the account administrator can choose whether to enable it.
• People investigating service work: The asset and case examples offer starting points for requesting location and linked-work details.
• People reviewing staffing: The skills example focuses on employees who meet every skill requirement for a specified task.

The release note provides no enablement navigation path or detailed permission requirements. Related reading: Field Service Management mobile release updates and NetSuite 2026.2 release documentation updates.

Key Takeaways

• FSM version 2026.07.3 adds Ask Oracle questions about field service data.
• Documented examples cover asset geography, connected cases and transactions, and employee skills.
• Use asset numbers and task titles from your own account.
• Availability is phased; administrator enablement is also required.