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BigCommerce Order Status Management with NetSuite Connector

BigCommerce orders automatically set to Awaiting Shipment in NetSuite. Customize status labels but not underlying API status.

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When BigCommerce orders are imported into NetSuite, the NetSuite Connector automatically sets their status to Awaiting Shipment. This status cannot be modified for the order's status in the storefront after it has been implemented.

Customizing Order Status Labels

Although the underlying status remains unchanged in the API, you have the option to rename the status label in BigCommerce. For example, you can change the label from Awaiting Shipment to Sent to NetSuite Connector. This allows you to better communicate the order status to users while keeping the integration functional.

Important Note: Even after changing the label in BigCommerce, the API will still reflect the status as Awaiting Shipment.

For more information about renaming order statuses in BigCommerce, refer to the official BigCommerce article on Order Statuses.

Related Topics

  • Managing the BigCommerce Connector in NetSuite Connector
  • Mapping BigCommerce Call For Pricing Message
  • Troubleshooting Inventory Issues in BigCommerce
  • BigCommerce Connector FAQ

Frequently Asked Questions (4)

Can I change the order status from Awaiting Shipment in NetSuite for BigCommerce orders?
No, the order status is automatically set to Awaiting Shipment by the NetSuite Connector for BigCommerce orders, and this API status cannot be modified in the storefront after import.
Is it possible to modify how the order status is displayed in the BigCommerce storefront?
Yes, you can change the status label in BigCommerce from Awaiting Shipment to another label such as Sent to NetSuite Connector, while the underlying API status remains unchanged.
Will changing the status label in BigCommerce affect the NetSuite Connector functionality?
No, changing the status label in BigCommerce does not affect the functionality of the NetSuite Connector. The integration remains unaffected as the API status stays as Awaiting Shipment.
Where can I find more information on renaming order statuses in BigCommerce?
You can refer to the official BigCommerce article on Order Statuses for more information on renaming order statuses in BigCommerce.
Source: BigCommerce Order Status — Oracle NetSuite Help Center. This article was generated from official Oracle documentation and enriched with additional context and best practices.

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