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Troubleshooting Mobile Issues with Chrome Developer Tools

Use Chrome Developer Tools to troubleshoot mobile app issues effectively, leveraging network request insights and best practices.

·2 min read·View Oracle Docs

You can use developer tools to troubleshoot mobile issues when you have the mobile app opened in the Chrome browser. Developer tools are also available in other browsers such as Firefox or Safari, providing similar functionality.

How to Check for Issues Using Chrome Developer Tools

  1. Right-click on the mobile app page, then click Inspect.
  2. The developer tools panel opens on the right side. In the DevTools panel, click the Network tab.
  3. Mobile requests typically start with "scriptlets," so we can use the filter bar to narrow down results. Click the Fetch/XHR button, then type suitelet in the Filter field.
  4. Refresh the mobile page to observe the network requests.

Inspect the inventory and event requests to see the data loaded. For a specific job, check the resource request to validate the data for a tab. Submit a tab and inspect the payload and response for success or errors.

Common Issues and Best Practices for Troubleshooting

Below are some best practices and solutions to common issues:

  • Empty Dropdowns: Check the inventory request for errors or missing data.
  • Jobs Not Loading: Inspect the event request for errors or empty results.
  • Tab Loading Failures: Check the resource request related to that specific job and tab.
  • Data Saving Failures: Review the payload and response for error details.
  • Sandbox Testing: Test configuration changes in your sandbox account first.
  • Document Changes: Keep a record of your overrides and customizations, allowing for easy reversion if needed.
  • Configuration Preview: Utilize the Configuration Preview feature to view the complete merged config for debugging.
  • Array Object Backup: Before making changes, copy the entire array object from the core config.

Key Takeaways

  • Use Chrome Developer Tools to inspect network requests for mobile app issues.
  • Follow best practices for troubleshooting common problems, such as checking payload responses and invalid data requests.
  • Test all changes in a sandbox environment to prevent potential issues in the production environment.

Frequently Asked Questions (4)

What permissions are required to use Chrome Developer Tools for troubleshooting mobile issues?
The article does not specify any particular permissions required. Typically, you need access to the mobile app in the Chrome browser to use Developer Tools.
How can I filter network requests to focus on specific data in Chrome Developer Tools?
In the DevTools panel under the Network tab, you can click the Fetch/XHR button and type ‘suitelet’ in the Filter field to narrow down results to relevant mobile requests.
What should I do if dropdowns in the mobile app are empty?
Check the inventory request for any errors or missing data, as this is a common issue affecting dropdowns.
Is it necessary to test configuration changes in a production environment?
No, it is recommended to test configuration changes in a sandbox account first to prevent potential issues in the production environment.
Source: Using Chrome Developer Tools to Check Issues in Mobile — Oracle NetSuite Help Center. This article was generated from official Oracle documentation and enriched with additional context and best practices.

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