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Contact NetSuite Customer Support for Testing Issues

Contact NetSuite Customer Support via phone or online to report issues encountered during testing, ensuring swift resolutions.

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TL;DR: To report issues encountered during testing in NetSuite, you can contact Customer Support using specific phone numbers or by submitting a support case online.

How to Call NetSuite Customer Support

If you encounter any issues while testing in the NetSuite Release Preview, it’s essential to reach out to Customer Support. You can call one of the following numbers:

RegionPhone Number
All locations1.877.774.4271
US - local1.925.948.1084

Note: These phone numbers are valid for customers based in the United States and Canada. Make sure to include the appropriate exit code if you're calling from another country.

Submitting a Support Case

In addition to calling, you can also submit a support case directly through SuiteAnswers. Here’s how:

  1. Log in to your Release Preview account and navigate to SuiteAnswers. You can access it in two ways:
    • Click Support > Go to SuiteAnswers in the NetSuite user interface.
    • Alternatively, click Support > Support Overview, and then in the SuiteAnswers portlet, select Explore SuiteAnswers.
  2. Select the Contact Support link.
  3. Under the Online Support section, click Create Support Case and provide details about your issue. This will create a case in the NetSuite Support system, flagged specifically for your Release Preview account.

These avenues ensure that your testing concerns are addressed promptly, keeping your workflow on track.

Frequently Asked Questions (4)

Can I contact NetSuite Customer Support if I'm testing in a non-US location?
Yes, you can contact NetSuite Customer Support from outside the US. However, when calling from outside the US or Canada, you should use the appropriate exit code for your country before dialing the listed numbers.
How can I submit a support case for issues encountered during the Release Preview in NetSuite?
To submit a support case during the Release Preview, log in to your account, navigate to SuiteAnswers via 'Support > Go to SuiteAnswers' or 'Support > Support Overview', and click on 'Contact Support'. Under Online Support, select 'Create Support Case' and provide the necessary details.
Are the contact numbers for NetSuite Customer Support different for Release Preview issues?
No, the phone numbers provided for customer support are the same irrespective of the issue type, including Release Preview issues. These numbers are valid for customers in the United States and Canada.
Does contacting customer support via phone or online expedite issue resolution during the testing phase?
Both calling customer support and submitting an online support case are effective ways to ensure that your testing issues are addressed promptly, helping to keep your workflow on track.
Source: Call NetSuite Customer Support — Oracle NetSuite Help Center. This article was generated from official Oracle documentation and enriched with additional context and best practices.

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