Gift Card and Gift Certificate Purchasing Process in NetSuite

Purchasing gift cards and gift certificates in NetSuite involves understanding both sales and redemption processes. This article outlines the essential steps to configure and manage these items effectively.

How Do You Purchase a Gift Card or Gift Certificate?

The recommended approach for selling gift cards and certificates is to treat them like any standard item by using a Stock Keeping Unit (SKU). This enables better tracking and asset management within the system.

What Is the Redemption Process?

During redemption, NetSuite processes the value as a discount item. This means that transactions involving the redemption of a gift card automatically apply to a designated discount item in your NetSuite setup.

How to Create a Discount Item

Before you can redeem gift cards or certificates, you need to create a discount item in NetSuite. Here’s how to do it:

1. Navigate to Lists > Accounting > Items > New.

2. Choose Discount from the item types.

3. Input the SKU in the Item Name/Number field.

4. Set the Rate field to 1: This allows the NetSuite Connector to overwrite this value to the appropriate amount when required.

   Note: Do not check the Apply Before Sales Tax option to ensure proper tax calculation.

5. Configure any additional settings according to your accounting needs for gift certificates.

6. Click Save and take note of the internal ID created for the discount item.

Configuring the Discount Item in NetSuite Connector

After creating the discount item, you will need to configure it specifically for the NetSuite Connector to handle gift certificate transactions.

1. Log into app.farapp.com.
2. Select the appropriate connector and account settings.
3. Navigate to Settings > Orders.
4. Click on the Discount tab.
5. In the NetSuite Discount Item to Post Gift Certificates to (Internal ID) field, enter the internal ID of the discount item created in the previous section.
6. Under Order Header, ensure that only one discount item is posted to the header level at a time. Avoid posting both the default item and the gift certificate discount item together.
7. Save your configuration.

This setup ensures that during transaction processing involving gift cards or certificates, the correct discount items are utilized without conflicts.

Key Takeaways

• Treat gift cards and certificates like regular items by utilizing SKUs for tracking.
• Configure discount items properly to manage gift card redemption in NetSuite.
• Ensure that your NetSuite Connector settings align with your discount configurations for effective management.

Source: This article is based on Oracle's official NetSuite documentation.