New Intelligent Recommendations...

TL;DR Opening

A new subtab called Intelligent Recommendations has been added to the AI Preferences in NetSuite. This feature enhances item suggestion capabilities, utilizing AI algorithms to predict items that customers may want to purchase.

What is the Intelligent Recommendations Subtab?

The Intelligent Recommendations subtab allows users with the Administrator role to configure settings related to Intelligent Item Recommendations. This feature leverages artificial intelligence to analyze purchasing patterns and suggest items to customers effectively.

Settings Available for Intelligent Item Recommendations

The subtab includes the following settings:

Show Intelligent Recommendations Button for Item Recommendations: Enable or disable the display of Intelligent Recommendations buttons on records like sales orders, estimates, and opportunities. Disabling this also removes access to the recommendations in these contexts but not on websites.
Show Optional Columns: Customize which columns appear in the Intelligent Recommendations popup for various records. Options include Display Name, Unit Price, and Quantity Available.

How to Access and Configure the Subtab

To access and configure the Intelligent Recommendations settings:

Navigate to Setup > Company > AI > AI Preferences.
Click on the Intelligent Recommendations subtab.
Adjust the above settings as desired.
Click Save to apply changes.

Benefits of Using Intelligent Recommendations

This feature aims to enhance the shopping experience for customers by suggesting relevant products based on their purchasing behavior. It increases the likelihood of sales and improves inventory turnover by aligning suggestions with current customer interests.

Who Should Use This Feature?

This enhancement is targeted primarily at users with the Administrator role who handle configuration and item sales processes. Enabling these recommendations can greatly benefit sales teams looking to integrate AI into their strategies.

Key Takeaways

The Intelligent Recommendations subtab improves the ability to suggest items to customers using AI.
Administrators can enable or disable recommendation buttons on sales documents as needed.
Customizable display options enhance the usefulness of intelligent recommendations in popups.

Frequently Asked Questions (4)

Is the Intelligent Recommendations feature available across all NetSuite editions?

The article does not specifically state if the Intelligent Recommendations feature is available in all NetSuite editions. It mentions enhancements in updates starting February 23, 2026.

How can I disable Intelligent Recommendations for sales transactions but keep them for eCommerce?

You can disable the Intelligent Recommendations for sales transactions by navigating to Setup > Company > AI > AI Preferences and toggling off the Show Intelligent Recommendations Button for Item Recommendations. This does not affect web-based suggestions for eCommerce.

What configurations can I customize in the Intelligent Recommendations popup?

In the Intelligent Recommendations subtab, you can customize the display columns in the popup. This includes columns such as Display Name, Unit Price, and Quantity Available, adjusted according to user roles and preferences.

How does the integration of Intelligent Recommendations with SuiteCommerce affect customer experience?

When integrated with SuiteCommerce, Intelligent Recommendations enhance the customer experience by providing product suggestions directly on your online store, potentially increasing additional purchases and boosting order values.

New Intelligent Recommendations Subtab in NetSuite