Inactivating a Website in NetSuite Commerce Settings

To temporarily prevent access to a website in NetSuite, you can make it inactive without permanently deleting the record. This is useful for scenarios where the website is no longer needed but its references must be retained within the system.

What Happens When You Inactivate a Website?

Making a website inactive triggers several important changes:

• Inaccessibility: All domains associated with the website become inaccessible to users.
• Search Index Removal: The website's search index is deleted, which affects its visibility in searches.
• Cache Clearance: All caches, including those from Content Delivery Networks (CDNs), are cleared.
• License Management: It reduces the count of active websites, freeing up a site license for use elsewhere.
• Dropdown Removal: The inactive website will no longer appear in related dropdowns or lists, such as in domain records.

How to Inactivate a Website

Follow these steps:

1. Navigate to Commerce > Websites > Website List.
2. Click Edit next to the desired website.
3. Check the Inactive box, then read the confirmation message to understand the implications of your action. Click OK to proceed.
4. Click Save to confirm the changes.

Important Notes

After a website is made inactive, it won't show in dropdown selects, but reports and saved searches can still include the data. To exclude inactive records from reports, set the Inactive filter to False. Similarly, adjust the Web Site - Inactive filter in item saved searches if you do not want to see items from inactive sites.

Viewing Inactive Websites

To see all inactive websites:

1. Go to Commerce > Websites > Website List.
2. Check the Show Inactives box to display inactive websites on the page.

How to Reactivate an Inactive Website

1. Verify that your NetSuite license has not reached its site limit. For additional licenses, contact your account manager.
2. Navigate to Commerce > Websites > Website List.
3. Check Show Inactives to view the inactive websites.
4. Click Edit next to the desired inactive website.
5. Uncheck the Inactive box.
6. Click Save to reactivate. This action triggers a rebuild of the search index, making the website accessible once the rebuild completes.

Note on SuiteTax

If SuiteTax is enabled, you can only reactivate Site Builder websites if their Web Site Scope is set to either "Information and Catalog" or "Information Only."

Key Takeaways

• Making a website inactive is a useful strategy for managing access without deletion.
• Inactive websites can still impact reporting and data management in NetSuite.
• Reactivating requires caution regarding site limits and rebuild of search indexing.

Source: This article is based on Oracle's official NetSuite documentation.