Managing Customers and Website Assignments in NetSuite

Managing customer and website assignments in NetSuite ensures that new customer accounts are properly linked to the sites they register for. When a customer registers on multiple websites associated with a NetSuite account, multiple customer records are created, each linked to a different source website. This system helps manage customer relationships across different platforms effectively.

Preventing Duplicate Customer Accounts

NetSuite allows you to set up a feature to detect duplicate email addresses during customer registration. This is essential for maintaining a clean customer database and preventing issues related to duplicate accounts. Here’s how you can implement duplicate email detection:

1. Enable Web Site Duplicate Email Management:

   • Navigate to Setup > Company > Enable Features.
   • Under the Web Presence subtab, check the box next to Web Site Duplicate Email Management.
   • Agree to the Terms of Service, acknowledging the potential risks involved.
   • Click Save.

2. Activate Duplicate Detection:

   • Go to Setup > Company > General Preferences.
   • Find the Web Site Duplicate Email Management section and enable Duplicate Detection.
   • Click Save.

Once activated, the system will prevent customers from registering with email addresses already associated with existing accounts. If a duplicate email is detected, users can either register with a new email or reset their password for their current account.

Important Notes

• In OneWorld accounts, registration with an email address already assigned to a customer in the same subsidiary is not permitted.
• This feature is specifically related to web registrations and does not impact other customer interactions.

Best Practices

• To enhance security further, consider implementing CAPTCHA controls during registration to deter automated registrations and limit risk exposure.

Who This Affects:

• Administrators
• eCommerce Managers
• Developers involved in web integration

Key Takeaways:

• Customers may have multiple accounts tied to several websites.
• Duplicate email detection is crucial for maintaining a unique customer database.
• Activation includes enabling features and configuring general preferences.
• Security enhancements like CAPTCHA can prevent abuse during registration.