Manual Order Retrieval and Syncing to 3PL using NetSuite

To manually retrieve an order from NetSuite to sync with a Third-Party Logistics (3PL) provider using the NetSuite Connector, follow the procedure outlined below. This allows for efficient order management and syncing with connected logistics systems.

How to Retrieve Orders from NetSuite to Sync with 3PL

1. Log in to the NetSuite Connector App: Begin by accessing app.farapp.com.

2. Select the Appropriate Connector and Account: Choose the specific connector and the relevant account you are working with.

3. Navigate to Data Flows: Go to the Data Flows section and select Orders.

4. Search for the Order:

   • In the Search field, input the order number you wish to retrieve (note that the order number corresponds to the transaction ID in NetSuite, which may differ from the storefront’s order ID).
   • Press Enter to perform the search. After the search is complete, the blue notification banner at the top of the screen will disappear.

5. Confirm Order Import: Click on Search for the order again to verify that it has been imported successfully.

   • Note: Depending on the 3PL connector used, order retrieval behavior may vary. For instance, with ShipStation, the NetSuite Connector does not automatically push or pull orders. Instead, ShipStation pulls orders from the NetSuite Connector, so you must trigger the sync from within ShipStation directly.

6. For Other 3PLs:

   • Navigate back to Data Flows > Manage Data Syncs.
   • On the Data Syncs page, click on the Play icon located at the bottom of the Order Sync tile.
   • This action initiates the order sync process, pulling new orders from NetSuite and posting them to the selected 3PL.

Important Considerations

• Ensure that your connector is set up correctly and that the order numbers are accurately identified.
• Always check the specific syncing requirements or limitations for your chosen 3PL, as the integration may have specific needs.

Key Takeaways

• You can manually retrieve and sync orders from NetSuite to your 3PL using the connector for enhanced order management.
• The integration process may differ based on the specific 3PL you are using.
• Verify the order number format as it may be different from storefront IDs, being tied to the transaction ID in NetSuite.