Loop Returns Integration in NetSuite Connector 2026.1

Loop Returns Integration in NetSuite Connector 2026.2

The Loop Returns connector is now available in NetSuite Connector, facilitating a streamlined returns process for eCommerce operations. In NetSuite Connector 2026.2, this integration specifically targets returns, refunds, and exchanges generated through Shopify and coordinated via Loop Returns, ensuring seamless data synchronization between platforms.

How Does the Loop Returns Connector Work?

The Loop Returns integration automates the creation of several refund-related records directly in NetSuite, which includes:

• Return Authorizations
• Item Receipts
• Cash Refunds

By mirroring actions taken in Shopify and Loop Returns, the integration ensures that records are accurate and up-to-date, minimizing manual data entry and the potential for discrepancies. This alignment with Shopify’s workflows simplifies the returns handling process, making it more efficient.

Contact your Account Manager to enable the Loop Returns connector within your NetSuite Connector account for enhanced eCommerce operations.

Who This Affects

• Administrators: Responsible for managing the integration and overseeing the synchronization process.
• eCommerce Managers: Utilize the integration to enhance their returns process from Shopify through Loop Returns.

Key Takeaways

• The Loop Returns connector automates the synchronization of returns and refunds in NetSuite Connector 2026.2.
• It creates essential refund records automatically, reducing manual data entry.
• Integration improves accuracy by mirroring actions in Shopify for a seamless returns workflow.

Salesforce Connector Enhancements in NetSuite Connector 2026.2

The Salesforce Connector has been improved with several new features:

• You can now define mappings for NetSuite Item to Salesforce Product and vice versa.
• A new setting supports scenarios where a multicurrency Salesforce account syncs to a single currency NetSuite account.
• Additional capabilities include mapping values to destination picklists.
• Individual error notification emails have been replaced with a daily error summary email.

The release also includes various bug fixes to enhance overall functionality:

• Fixed an issue where contact synchronization applied to ineligible contacts and prevented Vendor Contacts from being created successfully.
• Other fixes have improved the reliability of synchronization processes.

Custom Data Syncs Between NetSuite and Salesforce

Starting in NetSuite Connector 2026.2, custom data syncs let administrators configure data synchronization between supported NetSuite records and Salesforce objects when a prebuilt Salesforce Connector flow doesn't meet their integration needs. Each custom data sync runs in one direction, either from NetSuite to Salesforce or from Salesforce to NetSuite.

To configure a custom data sync, in Salesforce Connector, go to Settings > Data Flows > Custom Data Sync. On the Custom Record Types tab of the Data Mappings page, configure field mappings or click Suggest Field Mappings with AI to add suggested mappings. You can enable a configured data sync for automatic processing. To synchronize and verify a record, select Post Record.

To use custom data syncs, you must have the following:

• A licensed NetSuite Connector Platform account with a valid Salesforce connection
• Access to the Salesforce objects and fields used by the data sync
• Permission to configure data flows and to view metadata for the selected NetSuite records and Salesforce objects

For Salesforce custom objects, you must configure an available field as both External ID and Unique.

Additional Enhancements in NetSuite Connector 2026.2

The Shopify connector now supports catalog and price list sync for B2B merchants. This allows for defining item catalogs and price levels in NetSuite, applying item-level fixed price overrides, and automatically syncing them to Shopify B2B company accounts to ensure accurate product visibility and pricing.

NetSuite Connector for Outlook Now Available

NetSuite Connector for Outlook is a Microsoft Outlook add-in that syncs emails and events from Microsoft Outlook to corresponding NetSuite records. To use NetSuite Connector for Outlook, you need to install the Microsoft Outlook add-in. For information about using NetSuite Connector for Outlook, see Managing NetSuite Connector for Outlook.

NetSuite Connector for ADP Workforce Now

The ADP Connector syncs employee, payroll journal entry, and paycheck data from ADP Workforce Now to NetSuite. This feature is described in the NetSuite Connector 2026.2 release information but is not yet available.