Matching Promo Codes Setup for NetSuite Connector Integration

If you want to add promo codes to your marketplace or cart, the NetSuite Connector can map these to matching coupon codes within NetSuite. This ensures that transactions between your marketplace and NetSuite are synchronized accurately. Understanding this setup is crucial to avoid discrepancies in transactions.

How to Set Up Matching Promo Codes

To successfully implement matching promo codes from your marketplace or cart to NetSuite, follow these steps:

1. Configure Promo Codes in NetSuite:

   • Navigate to List > Marketing > Promotions > New to list Coupon Codes at the Promotion Level. This is critical because the NetSuite Connector can only detect coupon codes that are configured at this level.
   • Choose the type of promotion to create and configure it accordingly.

     Note: Remember that coupon codes are case-sensitive.

   • Click Save. You can verify your promotion by checking if the Coupon Code appears when viewing promotions, as those without a coupon code are not recognized by the NetSuite Connector.

2. Set Up Promo Codes in NetSuite Connector:

   • After configuring the coupon codes in NetSuite, log in to your NetSuite Connector account at app.farapp.com.
   • Go to Settings > Orders > Discount > Advanced Options and enable the option POST COUPON CODE TO MATCHING PROMO CODE IN NETSUITE (APPLIES TO ALL SHOPIFY ACCOUNTS). This setting instructs the NetSuite Connector to check for matching coupon codes in NetSuite when a promo code is used.
   • Enter the internal ID for your default discount item, which you previously configured. If no promo code is detected on the order, the connector will default to this discount item.

Important Considerations

Setting up promo codes properly helps prevent errors related to non-matching promo codes, especially when syncing orders. Note that while the Connector includes only the promo code during order sync, discrepancies between the promo amounts in the marketplace or cart and those in NetSuite may lead to order disputes or issues.

Handling Promo Code Amount Discrepancies

If there is a difference in the amounts for promo codes between the marketplace and NetSuite, you may encounter promo code issues. Commonly, small discrepancies can be managed through a generic discount item designated for such exceptions. Use the following approach:

• Set a default discount item named FARAPP_GENERIC_DISCOUNT.
• Ensure both your promo code and FARAPP_GENERIC_DISCOUNT utilize the same account settings, or no posting account, and choose this discount item when setting up promotions.

By following these guidelines, you can ensure smooth integration for promo codes between your marketplace and NetSuite, securing accurate transaction implementation and minimizing issues related to discount discrepancies.