NetSuite 360 Redesign Features and Dashboards in NetSuite 2026.1

Starting in NetSuite 2026.1, the redesigned NetSuite 360 interface is available globally, enhancing user experience with two distinct dashboards and upgraded payment methods for U.S. accounts.

Overview of NetSuite 360 Redesign

The NetSuite 360 platform acts as a centralized customer center, offering a suite of tools for managing your NetSuite account. It is designed to streamline interactions and improve efficiency across various functions.

New Dashboards

There are two new dashboards introduced in the redesign:

1. NetSuite 360 Dashboard

   • Review and manage NetSuite cases, enhancements, and issues.

   • Update support dashboard information.

   • Access the Action Items and Notifications portlet, which allows viewing important notifications related to product changes and required actions.

     Note: If you or the primary email associated with the account have opted out of product notifications, some may not appear.

   • Manage account preferences and SuiteIdeas.

   • Update authorized support contacts.

   • View details about subscriptions such as Advanced Customer Service or Learning Cloud Support.

2. Financial Dashboard

   • View and pay NetSuite invoices efficiently.
   • Manage payment methods, including the addition of domestic ACH payments and credit card payments in various currencies for U.S. accounts.
   • Update billing and shipping addresses, as well as primary contact information.
   • Download essential financial documents.
   • Directly contact the NetSuite Collections team for inquiries.

Additional Features

For U.S.-based accounts, the redesign expands payment process capabilities by allowing domestic ACH payments and facilitating credit card transactions in multiple currencies.

Multi-language Support

The NetSuite 360 platform now supports online case assistance in various languages, including English, Chinese (Simplified), French, German, Japanese, Latin American Spanish, and Portuguese (Brazil).

Who This Affects

This update is relevant for:

• Administrators who oversee account configurations and user management.
• Customers utilizing the NetSuite support services.
• Financial teams managing billing and payments.
• Any user needing to interact with the NetSuite support and case management features.

Key Takeaways

• NetSuite 360's redesigned interface is live in version 2026.1.
• Two new dashboards enhance case management and financial oversight.
• U.S. accounts benefit from improved payment methods including ACH.
• Multi-language support broadens accessibility for users worldwide.