NetSuite 360 Redesign Features in NetSuite 2026.1

Starting in NetSuite 2026.1, the redesign of NetSuite 360 is now available globally, bringing significant enhancements to account management, including the addition of two new dashboards and updated payment methods for U.S. accounts.

What's New in NetSuite 360 Redesign

The refreshed interface of NetSuite 360 focuses on improving user accessibility and functionality. Key updates include:

Specialized Dashboards

For accounts outside the U.S., two specialized dashboards have been introduced:

NetSuite 360 Dashboard:
This dashboard serves as a central hub for users to:
- Review and manage NetSuite cases, enhancements, and issues.
- Update their support dashboard.
- Access action items and notifications, ensuring all relevant notifications for account management are visible.
- Set account preferences, manage email subscriptions, and authorize support contacts.
- View details on Advanced Customer Service subscriptions.
Financial Dashboard:
Designed for financial management, this dashboard allows users to:
- Pay NetSuite invoices directly.
- Manage payment methods effectively.
- Update billing and shipping addresses and primary contact information.
- Download financial documents and directly contact the NetSuite Collections team.

Enhanced Payment Methods for U.S. Accounts

For users based in the U.S., the redesigned NetSuite 360 now supports domestic ACH payments, along with credit card payments in currencies other than USD. This offers enhanced flexibility and reduces friction during transactions.

Important Considerations

Notification Management: Users should note that if they or the main email address associated with their account have opted out of product notifications, some notifications may not appear in the Action Items and Notifications portlet.
Multi Language Support: The NetSuite 360 also provides online case support in various languages, widening accessibility for international users.
Accessing NetSuite 360: Employees can access the NetSuite 360 through the Support tab, emphasizing the integration of functional tools within a centralized interface, streamlining usability for customer service and financial management practices.

Who This Affects

The changes in NetSuite 360 impact various roles within the organization including:

Administrators: Managing user access and preferences.
Accountants: Handling financial transactions and invoice management.
Support Teams: Managing customer cases and communications effectively.

Key Takeaways

The redesigned NetSuite 360 enhances user experience through new dashboards.
U.S. accounts gain support for ACH payments and credit cards in multiple currencies.
Users need to manage notification settings to ensure relevant information is accessible.
Multi Language support allows for wider usability in global markets.

Frequently Asked Questions (4)

Are the new dashboards in NetSuite 360 available to both U.S. and international accounts?

The new dashboards in NetSuite 360 are specifically introduced for accounts outside the U.S. These include the NetSuite 360 Dashboard for general account management and the Financial Dashboard for financial management.

Do I need to change any settings to enable the new ACH payment methods in the U.S.?

The article does not specify any settings changes required to enable the new ACH payment methods. However, these payment methods are now part of the redesigned NetSuite 360 for U.S. users.

What should I do if notifications are missing from the Action Items and Notifications portlet?

If notifications are missing, check if you or the main email address associated with your account have opted out of product notifications, as this can affect which notifications appear in the portlet.

Can NetSuite 360 be accessed by all roles within an organization?

Yes, NetSuite 360 can be accessed by various roles such as Administrators, Accountants, and Support Teams through the Support tab, facilitating centralized account and case management.