NetSuite Connector 3PL Sync Test Preparation and Process

Before implementing the 3PL sync in a production environment, it is essential to first conduct tests using sample orders. This process helps streamline operations and identifies potential issues prior to full-scale implementation.

Testing 3PL Sync: Preparation Steps

To effectively test the 3PL sync, follow these steps:

1. Ensure that your 3PL connector is added and authorized in your NetSuite account as detailed in the documentation.
2. Select a sales order in NetSuite with a Pending Fulfillment status. Note that if you're using the NetSuite Connector specifically for order sync, it's best to choose an order that has already been synced.
3. Record the transaction ID of the selected order found in the Order # field for future reference.
4. You can then proceed to sync this order with your selected third-party logistics service, such as ShipStation.

Syncing a Test Order to ShipStation

To test syncing an order to ShipStation, follow these steps:

1. Log into app.farapp.com.
2. Select the required 3PL connector and choose the relevant account associated with your Sync.
3. Navigate to Data Flows > Manage Data Syncs.
4. Toggle the Order Sync On/Off option to enable order synchronization.
   • In many connectors, this sync isn’t activated until the final activation step; however, for ShipStation and ShipWorks, you must enable it earlier to allow for pulling orders from NetSuite Connector.
5. Proceed to Data Flows > Orders and check if your test order was imported automatically. If the order does not show:
   • Use the Search box to enter the order ID and click the search icon.
   • If the order is missing, NetSuite Connector will attempt to import it. The status for the order will change to Awaiting Retrieval from ShipStation once it is within the connector.
   • Remember that the timing of the order retrieval by ShipStation is not controlled by NetSuite Connector; orders typically are picked up within 10 minutes but can vary.
6. After waiting for about 10 minutes, refresh the page to check if there is any status update on your test order.

Testing the 3PL sync with these guidelines will help ensure that your integration runs smoothly and efficiently prior to going live.