NetSuite Expert in SuiteAnswers: Enhancements in 2026.1

TL;DR Opening

Starting in NetSuite 2026.1, the NetSuite Expert feature in SuiteAnswers enhances user search capabilities by leveraging AI, allowing for more precise and relevant answers based on natural language queries. This feature is available to all NetSuite users, but currently only supports English-language content.

What's New in NetSuite Expert

The NetSuite Expert feature built into SuiteAnswers provides a more intuitive way to search for information related to NetSuite. Users can now ask questions in a natural language format, which will generate summary answers specific to their queries. Here are some key points regarding how this feature functions:

How to Use NetSuite Expert

• Accessing: Users can log into their NetSuite account and open SuiteAnswers via various routes, such as through the Support menu or the Help Center toolbar.
• Query Format: To receive a summary response, users must submit queries with at least three words. Queries can either be in the form of a question or a phrase.
• Context Matters: Providing context significantly improves the accuracy and relevance of the responses. It's preferable to use phrases between three to seven words to get better results.
• Examples of Effective Queries:
  • Search for details about a feature: What is SuiteTax?
  • Configuration questions: How do I configure my bank feed?
  • General inquiries: How do I create a saved search?

Query Limits

• Users are allowed up to 20,000 queries per 30 days. Going beyond this limit will result in no responses from NetSuite Expert.
• Each query can be up to 255 characters long, although shorter, more focused queries are recommended for optimal results.

Generative AI Feedback

NetSuite Expert employs Oracle's Generative AI (GenAI), which is still evolving. While it tries to provide accurate summaries, users should verify the information received against original documentation or through NetSuite Customer Support. Feedback mechanisms are in place to improve this AI's performance.

Language and Search Capabilities

• Only English-language queries are supported for optimal results.
• Users can ask multiple questions and might see slightly varying responses due to the AI's dynamic nature.
• Minor spelling or grammar errors in queries are generally tolerated, encouraging a more natural interaction.

Who This Affects

This feature primarily impacts:

• Administrators: Will need to understand how to guide users in making effective queries.
• Users: All users of NetSuite who rely on SuiteAnswers for information will benefit from enhanced search capabilities.

Key Takeaways

• Enhanced Search: Natural language queries yield better-focused responses.
• Accessibility: Available for all NetSuite accounts, focusing on English content.
• Usage Limits: Users can submit up to 20,000 queries every 30 days.
• Feedback Integration: User feedback is encouraged to enhance AI response accuracy.
• Practical Queries: Combining phrases and context boosts the efficiency of searches.