Order Cancellation and Deletion Management in NetSuite Connector

Canceling an order and deleting it are distinct actions in NetSuite Connector, each serving different purposes that are essential for managing order data effectively. This article outlines how to perform both actions and highlights the implications of each.

What Does Deleting an Order Do?

When you delete an order in NetSuite Connector, the order is only removed from NetSuite Connector. It remains intact in the connected storefront and NetSuite. The deleted order may sync back into NetSuite Connector if its status still allows for syncing or if it falls within the current sync time frame.

Steps to Delete an Order

1. Log in to app.farapp.com.
2. Select the required connector and the relevant account.
3. Navigate to Data Flows > Orders.
4. Locate the target order and hover over the Action menu (pencil icon), then click Delete from FarApp.
5. Confirm the action by clicking OK.

Note: If you want to pull a deleted order back into NetSuite Connector, ensure that the original order is deleted from NetSuite first.

What Does Canceling an Order Do?

Canceling an order differs from deletion in that it stops NetSuite Connector from processing and syncing updates for that order. The order data remains in the system, marked as Cancelled.

Steps to Cancel an Order

1. Log in to app.farapp.com.
2. Select the required connector and the relevant account.
3. Navigate to Data Flows > Orders.
4. Find the order you want to cancel, hover over the Action menu (pencil icon), and click Cancel.

Reverting Canceled Orders

If an order was canceled by mistake, you can revert it to its previous state.

Steps to Revert a Canceled Order

1. Log in to app.farapp.com.
2. Select the required connector and the relevant account.
3. Go to Data Flows > Orders.
4. In the order row, hover over the Action menu (pencil icon) and click Uncancel.

Bulk Order Management

NetSuite Connector also allows for bulk actions on orders, enabling users to delete or cancel multiple orders simultaneously.

Steps to Delete or Cancel Orders in Bulk

1. Log in to app.farapp.com.
2. Select the correct connector and account.
3. Go to Data Flows > Orders.
4. Check the boxes next to the orders you want to manage.
5. From the Bulk Actions dropdown list, select Delete Selected or Cancel Selected based on your requirement.

Key Takeaways:

• Deleting an order only affects NetSuite Connector; it does not remove the order from the storefront or NetSuite.
• Canceling an order marks it as closed and stops syncing but retains the data in the system.
• Orders can be reverted from a canceled state if needed.
• Bulk actions simplify management when dealing with multiple orders.

Source: This article is based on Oracle's official NetSuite documentation.