Setting Up Order Sync for Multiple Subsidiaries in NetSuite

When managing order synchronization in NetSuite, especially for businesses with multiple subsidiaries, it is crucial to have a clear setup strategy. This involves using distinct connector accounts tailored to each subsidiary to avoid errors during synchronization. For instance, if your company manages both domestic and international operations, you can process domestic orders through one connector and international orders through another. Here’s how to set that up effectively:

How Do You Set Up Multiple Connector Accounts?

There are two primary strategies for connecting orders from different subsidiaries using platforms like Shopify and Amazon:

• Option 1: Use two Shopify stores, each linked to its respective subsidiary. Each store will have a unique Shopify connector account to manage its respective subsidiary in NetSuite.
• Option 2: Utilize Amazon for domestic orders while using Shopify for international transactions. The domestic orders will sync through the Amazon connector, while the Shopify connector will manage international orders.

Why Separate Connector Accounts Matter

Trying to sync multiple subsidiaries through a single connector account can lead to substantial NetSuite errors, particularly if the system refers to records that do not belong to the same subsidiary.

Important Note: Ensure that all records associated with an order, including customers and items, reside in the same subsidiary. Any mismatch will prevent a successful order sync and generate errors in the system. For fixed subsidiary mappings and their setup, refer to the section on Mapping a Subsidiary on Orders in NetSuite Connector.

Summary of Steps for Setting Up Subsidiary Mappings

1. Log in to your NetSuite Connector account.
2. Select the relevant connector and account.
3. Navigate to Mappings > Orders.
4. Click on the Order tab.
5. Select Add Mapping.
6. Choose Subsidiary from the NetSuite Field list.
7. Complete the mapping process and save your configuration.
8. Ensure mappings are consistent across both the orders and customers tabs.

This approach ensures coherent management of orders specific to each subsidiary, facilitating accurate reporting and minimizing errors in processing.

Learn more about relevant topics including NetSuite Connector Order Sync Management and Troubleshooting Order Sync Errors to bolster your implementation.