Renew Bank Connections after MFA Errors in NetSuite 2026.1

When a bank connection experiences a multifactor authentication (MFA) error, it can halt the importation of bank data. This article outlines the steps necessary to renew the connection from the Match Bank Data page in order to resume data imports. This feature is particularly relevant for accounts where an MFA error has been linked to the most recent import, including Bank Feeds, and for connections set up without a SuiteApp.

How to Renew a Connection from the Match Bank Data Page

To successfully renew your bank connection after encountering an MFA error, follow these steps:

1. Navigate to Transactions > Bank > Match Bank Data.
2. From the Account dropdown menu, select the account you wish to renew the connection for.
3. If a warning banner indicates that additional authentication is required, you have two options:
   • Click the Renew connection link if it appears in the banner (note that you must have the Financial Institution Records permission).
   • If the link is not visible, reach out to your company's designated connection manager to assist you.
4. Upon clicking the Renew connection link, you may need to:
   • Complete the authentication steps as required in the modal that appears, which features the same connectivity configuration flow as seen in the Connectivity Configuration subtab of the format profile.
   • If the selected account's connection does not support renewal through the Match Bank Data page, you will see a message instead of the modal. If this message contains a link, click it to access the relevant format profile for managing or updating the connection. If no link is provided, consult your company's connection manager for further help.
5. You may choose to either:
   • Click Close without Import if you wish to exit without scheduling an import. Note that closing the modal does not impact authentication.
   • Click Initiate Import to begin the import process; this schedules the import to occur one hour later. If there's already a delayed import planned within the last hour, NetSuite will notify you and will not schedule another one.

Who This Affects

• Administrators: Responsible for managing bank connections and permissions.
• Finance Professionals: Those managing bank data imports and reconciliations.
• IT Support: Assisting in connectivity configurations and troubleshooting MFA issues.

Key Takeaways

• Renewing bank connections after MFA errors can be done through a warning banner on the Match Bank Data page.
• Required permissions for renewing connections may impact access.
• If the renewal link is unavailable, contacting the connection manager is necessary.

These steps will help you troubleshoot MFA-related bank connection issues and facilitate uninterrupted data imports in NetSuite 2026.1.