Subscription Metrics Enhancements and Test Payment Gateway in

TL;DR Opening

Starting in NetSuite 2025.2, several enhancements related to Order Management were introduced, including updates to the Subscription Metrics and the addition of a Test Payment Gateway. These changes streamline revenue tracking and testing payment processes, crucial for businesses managing subscription services.

What's New

The updates in NetSuite 2025.2 affect the Order Management module significantly by enhancing existing capabilities and introducing new features. Below are the major changes:

1. Enhanced Subscription Metrics Help Topic

The Subscription Metrics help topic now includes additional information about:

Revenue Metrics Dashboard: A broader overview of revenue generation.
Unit Economics Dashboard: Insights into the profitability per customer/unit.
Retention Metrics Dashboard: Key metrics for tracking customer retention and churn rates.

This enhancement is crucial for businesses leveraging subscription models, allowing them to monitor and optimize performance effectively.

2. New Unit Economics and Retention Dashboards

The newly introduced dashboards provide live insights into:

Annual Recurring Revenue (ARR) and Monthly Recurring Revenue (MRR)
Customer churn and retention rates
Overall bookings performance

These dashboards assist users in analyzing subscription health and make informed strategic decisions.

3. Connecting to a Test Payment Gateway

NetSuite 2025.2 offers a new feature that allows users to connect to a Versapay Test Payment Gateway. This is designed for testing purposes, enabling users to run transactions in a non-production environment:

Setup: Navigate to NetSuite Pay > App Settings > Configure, and check the “Connect to Test Payment Gateway” option.
Testing Transactions: All operations remain in test mode, ensuring no actual funds are transacted.
Deletion of Test Data: Once testing is complete, it is essential to delete all related test records to ensure accurate accounting.

4. Updated Merchant Account Application Statuses

Improved clarity with updated statuses and descriptions in the Checking Merchant Account Application Status help topic:

Provides better insights into the application status throughout the approval process.

5. Sales Order Renewals SuiteApp

A new help topic has been added for the Sales Order Renewals SuiteApp, which streamlines the process of renewing existing sales orders.

Who This Affects

Administrators: Need to set up and manage new dashboards and configuration settings.
Developers: Can leverage the updated metrics and dashboards for enhanced analytics.
Accountants: Benefit from refined revenue tracking and clearer insights into subscription performance.
Project Managers: Gain better transparency in recurring revenue metrics and order renewals, aiding in project budget management.

Key Takeaways

NetSuite 2025.2 introduces significant enhancements to Subscription Metrics for effective revenue tracking.
The addition of a Test Payment Gateway aids in secure transaction testing without real fund processing.
Updates to merchant account status descriptions improve clarity and accountability.
Sales Order Renewals SuiteApp offers streamline functionality for reordering and renewing subscriptions.