Sync Test Orders to ShipStation with NetSuite Connector

Syncing test orders to ShipStation allows for verifying the connection between your NetSuite account and the 3PL provider. Successful integration ensures efficient order fulfillment, enabling seamless operations for businesses that rely on logistics services.

How to Sync a Test Order to ShipStation

To sync a test order to ShipStation, follow these steps carefully:

Pre-requisites

Ensure that you have configured ShipStation prior to syncing your test order.

Steps to Sync a Test Order:

1. Log in to ShipStation: Start by logging into app.farapp.com.
2. Select the Connector: Choose the required 3PL connector and the relevant account.
3. Manage Data Syncs: Navigate to Data Flows > Manage Data Syncs.
4. Enable Order Sync: Activate the Order Sync On/Off button. Unlike many connectors, be aware that for ShipStation, this must be done early in the process to allow it to pull orders effectively.
5. Check for Imported Orders:
   • Go to Data Flows > Orders and review if your test order has been automatically imported.
   • If not found, use the Search box to find the order ID. If the order isn't in the current set, NetSuite Connector will attempt to import it, marking its status as Awaiting Retrieval from ShipStation.
   • Note that the time for order retrieval might vary; typically, expect this within 10 minutes.
6. Ship the Order:
   • Once the order appears in ShipStation, log into your 3PL and ship it. Make sure to collect tracking information for further verification.
7. Marketplace Notification: If prompted, accept the notification to notify the marketplace (NetSuite Connector).
8. Post Shipment to NetSuite:
   • After ShipStation processes the shipment, allow 10 minutes then select the Action icon and choose Post Shipment To NetSuite. This will create an item fulfillment for your sales order.

Verifying ShipStation Sync in NetSuite

After syncing, proceed to verify the order status in NetSuite:

1. Locate Test Order: Find your test order in NetSuite. Possible statuses include:
   • Pending Billing (all items shipped)
   • Partially Fulfilled/Pending Billing (some items not yet shipped)
   • Billed (if automation is set up)
2. Related Records: Click the Related Records subtab (or Related Transactions for some records) to view all related entries.
3. Item Fulfillment Record: Open the item fulfillment record by clicking the date associated with it. Ensure the status is marked as Shipped.
4. Package Tracking: In the Packages subtab, validate the tracking number.

Conclusion

With these steps, your NetSuite Connector will successfully integrate with ShipStation, facilitating an effective order fulfillment process.

Key Takeaways

• Syncing test orders with ShipStation allows for effective verification of logistics integrations.
• Activation of order sync must occur early in the connection setup.
• Order statuses can help assess whether items have been fully shipped or remain pending.
• Tracking information is essential for confirming successful sync operations.