Troubleshooting Storefront Connection Issues in NetSuite

If your marketplace or cart disconnects from NetSuite Connector, it will result in a failure to sync data between the storefront and NetSuite. A common cause of such disconnections is network restrictions, especially if your server or marketplace is located behind a firewall.

Safelisting NetSuite Connector IP Addresses

To address connection problems related to firewalls, you might need to safelist the NetSuite Connector IP addresses. This step will ensure that data can flow freely between your NetSuite Connector and your storefront.

Recommended IP Addresses to Safelist

You should add the following IP addresses to your firewall's safelist to enable connections to any NetSuite Connector service:

• 158.101.44.97
• 158.101.27.21
• 141.148.149.162
• 52.10.94.111
• 50.112.172.4
• 35.161.153.181
• 44.224.106.183
• 192.241.198.156

Including these IP addresses will help maintain a stable connection.

Identifying Connection Issues

If you encounter the following issues, they may indicate that the IP addresses are blocked:

• Long delays before a failed test or connection timeout.
• Receiving a "403 Forbidden" error message.

By addressing these potential roadblocks, you can improve the reliability of your connection to the storefront through NetSuite Connector.

Note: For detailed integration guidelines, refer to the section on Integrating NetSuite Connector with NetSuite.