Troubleshooting Unsupported Carriers in NetSuite Connector

TL;DR

You may encounter tracking errors in Shopify when using carriers not recognized by the platform. This can be fixed by creating custom mappings in the NetSuite Connector, linking unsupported carriers to the appropriate fields.

How to Create a Custom Mapping for Unsupported Carriers

If you are integrating Shopify with NetSuite and face issues with unsupported carriers, follow these steps to create a custom mapping in the NetSuite Connector:

1. Log in to app.farapp.com.
2. Select the Shopify connector and the relevant account you are working with.
3. Go to Mappings > Fulfillments.
4. Click Add Mapping. This will open the Add Shopify Mapping popup window.
5. From the Shopify Field dropdown list, choose Carrier.
6. Click Add Mapping.
7. Click Close to exit the popup.
   • The mapping you created will now be visible at the bottom of the Fulfillment Mappings page.
8. In the NetSuite Fixed / Field Value column of the new mapping, enter the name of the custom field you are using for tracking the carrier.
9. Finally, click Save to apply your changes.

This process will ensure that when fulfilling orders, Shopify can correctly track the shipment's carrier, thus avoiding any errors related to unsupported carriers.

Key Takeaways

• Unsupported carrier errors can be resolved by creating custom mappings.
• The mapping process involves selecting the appropriate fields in the NetSuite Connector.
• Regular checks on mappings ensure smooth operation of order fulfillments in Shopify.

Source: This article is based on Oracle's official NetSuite documentation.