Verifying NetSuite Connector ShipStation Order Sync

The NetSuite Connector enables a passive connection with ShipStation, which means that while it doesn't actively send or receive data, ShipStation is able to retrieve or send data to the NetSuite Connector. Understanding how to verify the synchronization between these two platforms is crucial for maintaining accurate order processing and fulfillment.

Syncing a Test Order to ShipStation

To ensure proper connectivity and data flow, it is essential to perform a test order sync in ShipStation. Here’s how to do it:

1. Log in to app.farapp.com.
2. Select the desired 3PL connector and then choose the relevant account.
3. Navigate to Data Flows > Manage Data Syncs.
4. Toggle the Order Sync On/Off button to enable order synchronization. Notably, this step is unique for connectors like ShipStation.
5. Check under Data Flows > Orders to see if your test order has been automatically imported. If it is not visible, you may need to search for it by order ID in the search box.
6. After a few minutes, refresh the page to check for status updates regarding the order.
7. Once verified, log in to your 3PL account and complete the shipping process for the order. Ensure you collect the tracking number for the final verification.
8. If applicable, accept notifications to update the marketplace, i.e., NetSuite Connector.
9. After waiting for 10 minutes, click the Action icon and choose Post Shipment To NetSuite to finalize the order fulfillment.

Verifying the ShipStation Sync in NetSuite

After completing the fulfillment through ShipStation, it's important to verify that the synchronization reflects accurately in NetSuite. This can be accomplished through the following steps:

1. Locate your test order within NetSuite.
2. Assess the order status:
   • Pending Billing if all items have shipped,
   • Partially Fulfilled/Pending Billing if some items are still awaiting shipment,
   • Billed if NetSuite is set to automatically bill orders.
3. Click on the Related Records subtab to inspect related transactions created from the sales order.
4. Access the item fulfillment record by selecting the corresponding date listed.
5. On the Item Fulfillment page, confirm that the status shows as Shipped.
6. Review the tracking number under the Packages subtab to complete the verification process.

Successfully completing these steps confirms that the 3PL activation is complete, ensuring effective order processing between ShipStation and NetSuite Connector.