Compliance 360 SuiteApp Limitations in NetSuite 2026.1

TL;DR: The Compliance 360 SuiteApp in NetSuite 2026.1 outlines specific limitations regarding user activity tracking and data retention. Understanding these limitations is crucial for administrators and users to ensure compliance and data management practices.

Key Limitations of Compliance 360 SuiteApp

When using the Compliance 360 SuiteApp, note the following important limitations:

• Activity Tracking: The SuiteApp logs user activities only related to customer records. Activities from other record types are not monitored.
• Data Retention: Logs are stored for a maximum period of twelve months. To retain logs longer, it's necessary to download and export them to an offline source. For detailed instructions on data export, refer to the documentation on Purging of Activity Logs in Compliance 360.
• Untracked Interactions: The SuiteApp will not log user activities involving:
  • The NetSuite Service File Cabinet
  • The NetSuite Mobile Application
  • External integrations and third-party applications
  • Data exported from NetSuite services

Viewing the Activity Log

To access the activity log, navigate to Compliance 360 > Activity Log > View. The log presents data from the last month by default and can display up to 10,000 results. It is optimal to use the Access Date Range filter for improved performance when querying records.

Important Notes

• Independence of Activity Logs: Logs for different NetSuite account types are tracked independently. For instance, activities logged in a sandbox account do not affect those in the production account.
• Dependencies on Customer Records: If the Activity Log feature is activated, you won't be able to delete customer records or records dependent on them. Attempting to do so prompts a dependency error from NetSuite.

Summary of Trackable User Activity

The Compliance 360 activity log captures access to sensitive customer information through several channels:

• Creation, viewing, and editing of records via entry forms
• Utilization of saved searches
• Accessing analytics workbooks and datasets
• Running specific reports like Open Invoices, and Sales by Customer
• Printing activities and exports from record lists
• Full CSV exports

Who This Affects

• Administrators: Responsible for overseeing log usages and restrictions.
• Developers: May need to build workarounds to manage log retention effectively.
• Compliance Officers: Must understand the limitations for regulatory adherence.

Key Takeaways

• The Compliance 360 SuiteApp only tracks user activities related to customer records.
• Logs are retained for twelve months unless exported.
• Certain interactions, including external app integrations, are not logged.
• Users cannot delete customer records if the Activity Log is enabled.
• Independent logs exist for different account types to ensure segregation of data.