Deleting an Order

Deleting an order and canceling an order in NetSuite Connector serve two distinct purposes that impact how orders are managed within the system. Understanding these differences is crucial for effectively maintaining your order pipeline without undesired data loss or mismanagement.

What Happens When You Delete an Order?

When you delete an order in NetSuite Connector, the action only removes the order from NetSuite Connector itself. Importantly, this does not delete the order from the storefront or from NetSuite. If the order's status falls within the sync time period and is still managed by NetSuite Connector, it may be synced back into the system during the next sync.

Steps to Delete an Order:

1. Log in to app.farapp.com.
2. Select the required connector and then select the relevant account.
3. Go to Data Flows > Orders.
4. In the row for the order you want to delete, hover over the Action menu (pencil icon) and click Delete from FarApp.
5. In the confirmation alert, click OK.

The next sync could potentially re-import the deleted order if it remains unchanged in NetSuite or the storefront.

How to Retrieve a Deleted Order:

To re-import a deleted order, you would first need to ensure the original synced order is deleted from NetSuite. Then, you can manually retrieve it from the storefront.

What Happens When You Cancel an Order?

Canceling an order, on the other hand, indicates that NetSuite Connector will cease processing any updates for that order. While the order data remains intact, it is marked as closed and is effectively removed from active management and synchronization.

Steps to Cancel an Order:

1. Log in to app.farapp.com.
2. Select the required connector and then select the relevant account.
3. Go to Data Flows > Orders.
4. In the row for the order you wish to cancel, hover over the Action menu (pencil icon) and click Cancel.

The order's status will now show as Cancelled in the system.

Reverting Canceled Orders

If you cancel an order by mistake, there is a way to revert that cancellation.

Steps to Revert a Canceled Order:

1. Log in to app.farapp.com.
2. Select the required connector and then select the relevant account.
3. Go to Data Flows > Orders.
4. In the row for the canceled order, hover over the Action menu (pencil icon) and click Uncancel.

This action will revert the order back to its previous status, allowing you to continue managing it as before.

Bulk Actions for Deleting or Canceling Orders

For efficiency, you can delete or cancel multiple orders in one go using the bulk action options available in NetSuite Connector.

Steps for Bulk Actions:

1. Log in to app.farapp.com.
2. Select the required connector and then select the relevant account.
3. Go to Data Flows > Orders.
4. Check the boxes next to each order you wish to delete or cancel.
5. Use the Bulk Actions dropdown list to select either Delete Selected or Cancel Selected.

These features enable effective order management, ensuring that your integration between storefront and NetSuite operates smoothly without unwanted duplication or loss of important order data.

Key Differences at a Glance

• Deleting an Order: Removes it only from NetSuite Connector; does not stop future syncs.
• Canceling an Order: Stops all processing and syncing of that order; marks it as closed.
• Reverting Cancellations: Allows you to undo cancellations quickly.
• Bulk Actions: Streamline your workflow by managing multiple orders at once.

Source: This article is based on Oracle's official NetSuite documentation.

Key Takeaways

• Deleting an order does not remove it from the storefront or NetSuite.
• Canceling an order prevents further updates while keeping the data intact.
• You can revert a canceled order easily in NetSuite Connector.
• Bulk actions enhance efficiency for order management.
• Always check order status before performing delete or cancel actions.