Generative AI Feature Availability...

Generative AI features in NetSuite 2026.2 depend on several factors, including the setup of Oracle Cloud Infrastructure Generative AI services specific to your region, supported languages for large language models (LLMs), company account settings, and user role permissions. Understanding these elements is crucial for leveraging the enhanced capabilities offered by generative AI.

How Are Generative AI Features Distributed?

NetSuite provides a range of generative AI features, each with distinct availability based on the factors mentioned above. Below are key generative AI features:

Feature Availability Overview

NetSuite Feature	Regional Availability	Language Availability	Other Factors
Enriched Bank Data	Everywhere	All system-supported NetSuite languages	Enabled by default; can be enabled or disabled on the Accounting subtab of the Enable Features page. Requires permissions to access the Match Bank Data page and import bank data. Applies only to imported bank transactions used for matching and reconciliation, not other financial data. Enriched matching is limited to up to 10,000 transactions per reconciliation rule run; re-run rules to continue matching when the limit is exceeded.
Intelligent Bill Capture	United States	English	Available for select accounts in US data centers; limited rollout.
NetSuite Expert	Everywhere	English	Requires entering three words or more in SuiteAnswers for activation. Standard SuiteAnswers search remains available.
General SuiteCloud Features	Australia, Brazil, Canada, the European Union (EU), Hong Kong, Japan, Mexico, New Zealand, the Philippines, Singapore, the United Arab Emirates for accounts hosted in Amsterdam and Frankfurt data centers, the United Kingdom, and the United States	All system-supported NetSuite languages	Includes Prompt Studio, SuiteScript 2.1 generative AI APIs through the N/llm module, Text Enhance, and Text Enhance Translations. Prompt Studio is available to Administrators and roles with the Setup Prompts permission. Generative AI APIs require Server SuiteScript to be enabled. Text Enhance and Text Enhance Translations are enabled by default but can be disabled by an Administrator. Text Enhance choices can vary based on the language in user preferences; Text Enhance must be enabled to use Text Enhance Translations, and an Administrator can change its available languages.
Narrative Insights	Everywhere; specifically upgraded accounts	All system-supported NetSuite languages	Available in accounts upgraded to 2026.1. It cannot be activated for healthcare customers with a signed Business Associate Agreement (BAA) because it has not yet been assessed for HIPAA compliance.
Task Prioritization in the Intelligent Close Manager	Everywhere	All system-supported NetSuite languages	The AI Prioritized button is unavailable for healthcare customers with a signed Business Associate Agreement (BAA), because this functionality has not yet been assessed for HIPAA compliance.

Examples of System Features

Audit Summarization using Generative AI: Integrated into specific SuiteApps, available in all system-supported languages.
NetSuite CPQ AI Assistant: Available in multiple regions; currently only for sandbox and preview accounts, requiring specific SuiteApp installation.
Task Prioritization in the Intelligent Close Manager: Uses AI to prioritize close-management tasks. The AI Prioritized button is not available to healthcare customers with a signed BAA.

Important Note: Generative AI features come with specific role requirements and permissions. Users assigned certain roles, like Administrators, may have enhanced access to these functionalities. It's essential for users to verify the accuracy of AI-assisted results and consider further contextual business insights prior to making reconciliations or decisions based on AI outputs. In particular, Enriched Bank Data is intended to help resolve ambiguity among potential bank-transaction matches and does not replace review before finalizing a reconciliation.

Who This Affects

Administrators: Manage feature settings and permissions.
Developers: Utilize API and SuiteCloud functionalities to enhance applications.
Accountants and Financial Officers: Leverage enriched data for accurate financial transactions and report generation.
Compliance Officers: Ensure adherence to regulatory requirements when using advanced AI features.

Key Takeaways

Generative AI feature availability is influenced by geographic and regulatory factors.
Specific role permissions determine access to various generative AI capabilities within NetSuite.
Regular audits and verifications are crucial to ensure the accuracy of AI-generated data matches.
In NetSuite 2026.2, Enriched Bank Data processing is limited to 10,000 transactions per reconciliation rule run, and Task Prioritization in Intelligent Close Manager is included among the standard generative AI features.

Frequently Asked Questions (4)

Does Enriched Bank Data apply to all financial data or only to imported bank transactions used for reconciliation?

Enriched Bank Data applies only to imported bank transactions used for matching and reconciliation and does not apply to other financial data. It is enabled by default but can be enabled or disabled on the Accounting subtab of the Enable Features page, and users need permissions to access the Match Bank Data page and import bank data.

In which regions are SuiteCloud generative AI features like Prompt Studio, the N/llm generative AI APIs, and Text Enhance available?

General SuiteCloud generative AI features are available in Australia, Brazil, Canada, the EU, Hong Kong, Japan, Mexico, New Zealand, the Philippines, Singapore, the UAE (for accounts hosted in Amsterdam and Frankfurt), the UK, and the United States. These features include Prompt Studio, SuiteScript 2.1 generative AI APIs (N/llm), Text Enhance, and Text Enhance Translations, and they support all system-supported NetSuite languages.

Are any generative AI features restricted for healthcare customers with a signed Business Associate Agreement (BAA)?

Yes. Narrative Insights cannot be activated for healthcare customers with a signed BAA because it has not been assessed for HIPAA compliance, and the AI Prioritized button in the Intelligent Close Manager is also unavailable to those customers for the same reason.

What settings and permissions are required to use Prompt Studio, generative AI APIs, and Text Enhance features?

Prompt Studio is available only to Administrators and roles granted the Setup Prompts permission. Generative AI APIs require Server SuiteScript to be enabled. Text Enhance and Text Enhance Translations are enabled by default but can be disabled by an Administrator; Text Enhance must be enabled to use Text Enhance Translations, and available Text Enhance choices can vary based on the language in user preferences.

Generative AI Feature Availability in NetSuite