HSBC Application Removal and Transition to Intelligent Payment

HSBC Application Removal and Transition to Intelligent Payment

The HSBC application option for online accounts in the Payment Automation SuiteApp will be discontinued as HSBC and Oracle NetSuite end their partnership. This change underscores the need for clients to transition to Intelligent Payment Automation ahead of the phased end of support targeted for December 31, 2026. Starting in NetSuite 2026.1, the option to apply for HSBC online accounts in the Payment Automation SuiteApp is no longer available.

Key Changes to Note

The following updates apply to the Payment Automation SuiteApp:

• End of HSBC Online Applications: New applications for HSBC online accounts via the Payment Automation SuiteApp are no longer accepted.
• Navigation Removal: The functionality to submit HSBC applications has been removed. Users will not find the option under SuiteBanking > HSBC Application > Apply anymore.
• Support Timeline: Customers who have submitted and had applications approved by March 4, 2026, can continue using the SuiteApp until December 31, 2026, when support officially ends. After this date, the SuiteApp will no longer be available for use.

To avoid disruption, organizations should begin planning a transition to Intelligent Payment Automation, a more advanced solution.

Benefits of Intelligent Payment Automation

Intelligent Payment Automation, powered by BILL, streamlines payment processes within NetSuite, ensuring a more efficient workflow. Key advantages include:

• Flexibility: Supports multiple payment options, including checks and electronic payments like ACH and virtual cards.
• Vendor Management: The solution allows for seamless management of vendor details and bank accounts.
• Secure Transactions: Offers trusted user sessions to enhance security and reduce the risk of unauthorized transactions.
• Efficiency: Facilitates payment runs for multiple vendors within a single session, making the overall payment process quicker and more reliable.

Organizations currently utilizing the Payment Automation SuiteApp should plan their transition to Intelligent Payment Automation to avoid disruptions in service. For further details regarding the service end, please refer to the official NetSuite resources.

Key Takeaways

• HSBC online applications are no longer accepted through the Payment Automation SuiteApp.
• Support for the Payment Automation SuiteApp ends on December 31, 2026.
• Transition to Intelligent Payment Automation is recommended for continued service.
• Intelligent Payment Automation offers secure, flexible payment solutions for vendors.