HSBC Application Removal and Transition to Intelligent Payment

HSBC application removal requires transition to Intelligent Payment Automation before support ends December 31, 2026.

·2 min read·NetSuite 2026.1·View Oracle Docs

The HSBC application option for online accounts in the Payment Automation SuiteApp will be discontinued as HSBC and Oracle NetSuite end their partnership. This change underscores the need for clients to transition to Intelligent Payment Automation ahead of the phased end of support targeted for December 31, 2026.

Key Changes to Note

The following updates apply to the Payment Automation SuiteApp:

  • End of HSBC Online Applications: New applications for HSBC online accounts via the Payment Automation SuiteApp are no longer accepted.
  • Navigation Removal: The functionality to submit HSBC applications has been removed. Users will not find the option under SuiteBanking > HSBC Application > Apply anymore.
  • Support Timeline: Customers who have submitted and had applications approved by March 4, 2026, can continue using the SuiteApp until December 31, 2026, when support officially ends.

To ensure a smooth transition to a new system, organizations should explore Intelligent Payment Automation, a more advanced solution.

Benefits of Intelligent Payment Automation

Intelligent Payment Automation, powered by BILL, streamlines payment processes within NetSuite, ensuring a more efficient workflow. Key advantages include:

  • Flexibility: Supports multiple payment options, including checks and electronic payments like ACH and virtual cards.
  • Vendor Management: The solution allows for seamless management of vendor details and bank accounts.
  • Secure Transactions: Offers trusted user sessions to enhance security and reduce the risk of unauthorized transactions.
  • Efficiency: Facilitates payment runs for multiple vendors within a single session, making the overall payment process quicker and more reliable.

Organizations currently utilizing the Payment Automation SuiteApp should plan their transition to Intelligent Payment Automation to avoid disruptions in service. For further details regarding the service end, please refer to the official NetSuite resources.

Source: This article is based on Oracle's official NetSuite documentation.

Key Takeaways

  • HSBC online applications are no longer accepted through the Payment Automation SuiteApp.
  • Support for the Payment Automation SuiteApp ends on December 31, 2026.
  • Transition to Intelligent Payment Automation is recommended for continued service.
  • Intelligent Payment Automation offers secure, flexible payment solutions for vendors.

Frequently Asked Questions (4)

What happens to my existing HSBC online application in the Payment Automation SuiteApp after December 31, 2026?
Existing HSBC online applications will no longer be supported after December 31, 2026, as the partnership between HSBC and NetSuite ends. Users should transition to Intelligent Payment Automation before this date to avoid disruptions.
Do I need to remove the HSBC application navigation manually from the Payment Automation SuiteApp?
No manual action is required to remove the HSBC application navigation. The functionality to submit HSBC applications has already been removed from the SuiteBanking menu.
Can I still apply for a new HSBC online account through the Payment Automation SuiteApp?
No, new applications for HSBC online accounts are no longer accepted through the Payment Automation SuiteApp.
Does Intelligent Payment Automation offer support for electronic payment methods in NetSuite?
Yes, Intelligent Payment Automation supports multiple electronic payment methods, including ACH and virtual cards, in addition to checks.

Weekly Update History (1)

Banking SuiteAppsadded

Added entry for Intelligent Payment Automation Version 3.0.0.

View Oracle Docs
Source: HSBC Application Removal and Upcoming End of Support for Payment Automation Oracle NetSuite Help Center. This article was generated from official Oracle documentation and enriched with additional context and best practices.

Was this article helpful?

More in Banking

View all Banking articles →

Also from NetSuite 2026.1

View all NetSuite 2026.1 changes →