NetSuite CPQ AI Assistant: Generative AI Tool in 2026.1

The NetSuite CPQ AI Assistant, introduced in version 2026.1, is a generative AI-driven tool designed to streamline and enhance the product and service configuration process within NetSuite CPQ. This innovative assistant utilizes a large language model (LLM) to interact with sales representatives and buyers, facilitating their navigation through complex product configurations.

Key Features of the CPQ AI Assistant

• Generative AI Interaction: Leveraging a large language model, the assistant interprets natural language prompts and guides users to build configurations that meet their specific needs.
• User-Friendly Access: When configurables such as inventory items or assemblies are selected, a Configure with CPQ Assistant button appears in the bottom-right corner of the transaction interface. This button launches a guided chat that efficiently collects configuration details and offers real-time recommendations.
• Customization and Clarity: As the user describes what they are looking for, the assistant asks pertinent questions and provides tailored suggestions, ensuring even novice users can complete complex configurations with ease.

Administrative Controls

For those in administrative roles, such as Administrators or CPQ Product Builders, preparation of relevant product, question, and answer records is vital. This is managed through the CPQ AI Assistant subtab, located on each related record. Administrators can:

• Review and enhance AI descriptions for clarity.
• Ensure records meet established quality standards.
• Control visibility and accessibility of the AI Assistant for end users.

Important Note: The CPQ AI Assistant is only available in non-production accounts, including sandbox and release preview environments, and requires the NetSuite CPQ Configurator SuiteApp.

Who This Affects

• Administrators: Responsible for ensuring the right configuration of the AI assistant records and its visibility to users.
• Sales Representatives: Will benefit from nuanced support in creating product configurations.
• End Users: Buyers and users at all experience levels can leverage this tool for improved configurability and accuracy in selections.

Key Benefits of the CPQ AI Assistant

By simplifying the item configuration process, the CPQ AI Assistant not only enhances user satisfaction but also reduces the time spent on configuring products, leading to increased efficiency and sales capability.

Note: As you utilize the assistant, always remember that while AI offers suggestions, the responsibility for validating those recommendations rests with the user, in accordance with Oracle's Services Privacy Policy.

Key Takeaways

• The CPQ AI Assistant streamlines product configuration with AI-driven guidance.
• It is available only in non-production accounts (sandbox, release previews).
• Administrators play a crucial role in setup and management of AI Assistant resources.
• Users can interact naturally, improving ease of use for complex configurations.
• The assistant requires the NetSuite CPQ Configurator SuiteApp for optimal functionality.