NetSuite CPQ AI Assistant: Generative AI Tool in 2026.1

TL;DR Opening

Starting in the Weekly Update on January 26, 2026, the NetSuite CPQ AI Assistant is introduced to enhance the configuration process of products and services using generative AI. This tool helps users create complex configurations through natural language interactions, making it accessible to both sales representatives and buyers alike.

Overview of the CPQ AI Assistant

The NetSuite CPQ AI Assistant, part of version 1.8.0 of the CPQ Configurator, leverages a large language model (LLM) to assist users in navigating the intricacies of product configurations. This tool is particularly useful when dealing with configurable items such as inventory items, non-inventory items, and assemblies.

How It Works

Upon selecting a configurable item during a transaction, a button labeled Configure with CPQ Assistant will appear in the bottom-right corner of the interface. Clicking on this button launches an interactive chat where users can:

• Describe their needs in natural language (e.g., asking for a bicycle suitable for parks and light trails).
• Ask specific questions about configurable items to receive tailored assistance.
• Receive real-time recommendations and guidance for building a configuration that suits their requirements.

The AI Assistant is designed to clarify options for users with varying experience levels and enable even first-time buyers to achieve successful configurations efficiently.

Administrator Role and Customization

For administrators, the CPQ AI Assistant offers a dedicated subtab where they can:

• Prepare product, question, and answer records.
• Review the readiness of the AI content.
• Create or refine AI descriptions to enhance user interactions.
• Ensure records align with quality standards and control accessibility for end users.

Note: As of this initial rollout, the CPQ AI Assistant is available exclusively in non-production environments, including sandbox and release preview accounts. Users assume responsibility for validating AI-generated suggestions and must comply with the Oracle Services Privacy Policy regarding data processing.

Who This Affects

• Administrators: Responsible for preparing AI records and overseeing quality.
• Sales Representatives: Leveraging the AI Assistant to optimize and ease the configuration process.
• Buyers: Benefiting from a guided, user-friendly configuration experience.

Key Takeaways

• The CPQ AI Assistant simplifies complex product configurations using generative AI.
• Available from the January 26, 2026 update, it supports natural language interactions.
• Administrators play a critical role in preparing and managing AI content.
• Initially limited to non-production accounts to ensure quality and user feedback.
• The Assistant can help both seasoned sales reps and first-time buyers alike navigate configuration tasks efficiently.