Do I need to enable a feature flag to use unlimited sandbox refreshes in NetSuite 2026.1?

No, the ability to perform unlimited sandbox refreshes is automatically available with the NetSuite 2026.1 update. No additional configurations or feature flags are needed.

How do unlimited sandbox refreshes interact with scheduled upgrades of NetSuite?

It's important to avoid requesting a sandbox refresh during scheduled upgrade periods for new NetSuite releases. If a refresh doesn't complete before an upgrade begins, the refresh request will fail.

Can users without existing OCI configurations still access Oracle Cloud Infrastructure settings in AI Preferences?

No, only customers with previously added OCI configurations can access the Oracle Cloud Infrastructure settings in AI Preferences for generative AI usage. New configurations cannot be added by users without existing ones.

Is the ability to refresh sandboxes unlimited for all NetSuite users?

Yes, starting from NetSuite 2026.1, all users can request unlimited sandbox refreshes, irrespective of their NetSuite edition or service tier.

Unlimited Sandbox Refreshes in NetSu...

TL;DR Opening

Starting in NetSuite 2026.1, sandbox refreshes are no longer subject to previous limits, allowing users to refresh their sandbox accounts an unlimited number of times. This change significantly improves testing and development flexibility for administrators and developers.

What's New

Effective March 6, 2026, NetSuite has lifted the restrictions on sandbox refresh requests. Users can now refresh a sandbox account as needed, without previously imposed limitations. This update is crucial for teams that rely on sandbox environments for testing new configurations, data, or customizations because it provides greater agility and less downtime. Additionally, access to Oracle Cloud Infrastructure (OCI) configuration settings in AI Preferences is now limited to customers with existing OCI configurations. Customers who have not previously added OCI configurations in AI Preferences can no longer add OCI credentials for generative AI usage.

Removal of Sandbox Refresh Limits

As of March 6, 2026, NetSuite sandbox refreshes have changed from previous limits to be unlimited. A refresh of a sandbox account copies a snapshot of all configurations, data, user passwords, and customizations from a source account to the target sandbox account. You can request a sandbox refresh in the NetSuite application at Setup > Company > Company Management > Sandbox Accounts.

Sandbox Refresh Explained

A sandbox refresh involves copying a snapshot of a production account into a sandbox account. This includes:

Configurations: All custom settings and features configured in the production account.
Data: Current records, which can include financial information, customer data, etc.
User Passwords: Ensuring that user access in the sandbox corresponds to the production settings.
Customizations: Any scripts or workflow customizations that have been implemented in the production environment.

How to Request a Sandbox Refresh

Administrators can request a sandbox refresh by navigating to Setup > Company > Sandbox Accounts in the NetSuite application. Here are the main steps:

Select the Sandbox: Choose which sandbox account you wish to refresh.
User Access: Specify user access for the sandbox post-refresh. Choose from:
- Only Administrators
- All Existing Production Users (excluding Customer Center users)
Select Source Account: Choose which production account will supply the data for the refresh.
- For Premium or higher service tiers, you can select different source accounts; Standard users will always use the production account.
Execute the Refresh: Click on the Refresh Sandbox button to initiate the process.

Important Considerations

Scheduled Upgrades: Avoid requesting a refresh during the scheduled upgrade period for new NetSuite releases. If a refresh does not complete before an upgrade begins, the request will fail.
Monitor Status: Check the Refresh Status and estimated completion time on the Sandbox Accounts page while the refresh is in progress.
Multiple Refreshes: With no limits now, users can request additional refreshes as needed without impacting productivity.

Who This Affects

The removal of sandbox refresh limits impacts:

Administrators: Who manage sandbox accounts and need frequent updates.
Developers: Testing new features or changes in a safe environment.
Project Managers: Overseeing rollouts and ensuring testing coverage.

Key Takeaways

Unlimited Refreshes: NetSuite allows unlimited sandbox refreshes starting with version 2026.1.
Request Process: Admins can request refreshes easily through the interface.
Stay Updated: Monitor scheduled upgrades to avoid timing issues with refresh requests.
Increased Flexibility: This update greatly benefits agile development and testing workflows.

AI Preferences Access Changes for OCI Configuration

Access to Oracle Cloud Infrastructure (OCI) configuration settings in AI Preferences is now limited to customers with existing OCI configurations. This means:

Customers who have not previously added OCI configurations in AI Preferences can no longer add OCI credentials for generative AI usage.
Customers who already have OCI configurations saved in NetSuite can continue to access and manage those configurations. This access includes configurations that are currently not enabled.

This change applies only to OCI configurations for generative AI usage in AI Preferences. Existing AI Preferences settings that enable or disable supported generative AI features are not affected. Providing OCI configuration parameters using SuiteScript modules (such as N/llm and N/documentCapture) is still supported.

For more information, see Configuring OCI Credentials for AI.

Unlimited Sandbox Refreshes in NetSuite 2026.1