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BigCommerce Connector FAQ for NetSuite Integration

Find answers to common BigCommerce Connector questions for NetSuite, including product sync and order status updates.

·1 min read·View Oracle Docs

To learn more about the BigCommerce connector, review the questions and answers below.

Can I separate product image description and image address on BigCommerce product sync?

No, the BigCommerce API does not allow for separating these fields.

Why is NetSuite Connector making a PUT request to my BigCommerce?

The NetSuite Connector updates the order status in BigCommerce after retrieving the order status through an additional Application Programming Interface (API) call. This update is performed using a PUT API call.

For more information about status updates and how to customize the labels of statuses, consult the relevant BigCommerce documentation on order statuses.

When BigCommerce orders are imported, the NetSuite Connector automatically updates their status in the storefront to Awaiting Shipment. This process is not configurable, meaning the order status will always reflect this label in the API. However, you can change the label displayed on the BigCommerce interface from Awaiting Shipment to, for instance, Sent to NetSuite Connector. While the API will still use Awaiting Shipment, customers will see the adjusted label you provided.

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Frequently Asked Questions (4)

Can I configure NetSuite to change the order status label on BigCommerce when syncing?
No, the order status in the API cannot be configured and will always display as 'Awaiting Shipment', but you can change how it's labeled in the storefront interface.
What type of API call does the NetSuite Connector make to update order status in BigCommerce?
The NetSuite Connector uses a PUT API call to update the order status in BigCommerce after retrieving the order status.
Is it possible to separate product image descriptions from image addresses during a product sync with BigCommerce?
No, the BigCommerce API does not support separating product image descriptions from image addresses during product sync.
Will changing the order status label on the BigCommerce interface affect the actual API order status?
No, altering the label on the BigCommerce interface will not affect the underlying API order status, which remains 'Awaiting Shipment'.
Source: BigCommerce Connector FAQ — Oracle NetSuite Help Center. This article was generated from official Oracle documentation and enriched with additional context and best practices.

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