BigCommerce Connector FAQ for NetSuite Integration
Find answers to common BigCommerce Connector questions for NetSuite, including product sync and order status updates.
To learn more about the BigCommerce connector, review the questions and answers below.
Can I separate product image description and image address on BigCommerce product sync?
No, the BigCommerce API does not allow for separating these fields.
Why is NetSuite Connector making a PUT request to my BigCommerce?
The NetSuite Connector updates the order status in BigCommerce after retrieving the order status through an additional Application Programming Interface (API) call. This update is performed using a PUT API call.
For more information about status updates and how to customize the labels of statuses, consult the relevant BigCommerce documentation on order statuses.
When BigCommerce orders are imported, the NetSuite Connector automatically updates their status in the storefront to Awaiting Shipment. This process is not configurable, meaning the order status will always reflect this label in the API. However, you can change the label displayed on the BigCommerce interface from Awaiting Shipment to, for instance, Sent to NetSuite Connector. While the API will still use Awaiting Shipment, customers will see the adjusted label you provided.
Related Topics
- Managing the BigCommerce Connector in NetSuite Connector
- Troubleshooting the Issue Where an Item Has No Inventory, But Customers Can Still Order the Item in BigCommerce
Frequently Asked Questions (4)
Can I configure NetSuite to change the order status label on BigCommerce when syncing?
What type of API call does the NetSuite Connector make to update order status in BigCommerce?
Is it possible to separate product image descriptions from image addresses during a product sync with BigCommerce?
Will changing the order status label on the BigCommerce interface affect the actual API order status?
Was this article helpful?
More in Commerce
- SuiteCommerce CAPTCHA Configuration Options and Setup
Configure SuiteCommerce CAPTCHA for enhanced security. Enable CAPTCHA for registration, login, guest checkout, and orders.
- Single Sign-On Integration for NetSuite Web Stores
Implement inbound single sign-on integration for NetSuite web stores using SAML or OpenID Connect for seamless access.
- Facets Management for Commerce in NetSuite
Facets management in NetSuite Commerce optimizes item search filters, enhancing performance and improving user experience.
- SuiteCommerce Analytics Data and Cookie Consent Integration
SuiteCommerce Analytics Data enables tracking of shopper behavior. This requires a cookie consent extension for user preferences.
Advertising
Reach Commerce Professionals
Put your product in front of NetSuite experts who work with Commerce every day.
Sponsor This Category