Customer 360 Metrics in NetSuite 2025.1
Customer 360 in NetSuite 2025.1 enhances metrics visibility for better insights.
What's New in NetSuite 2025.1
Starting in NetSuite 2025.1, the Customer 360 feature has been enhanced to provide users with additional metrics and insights. This update allows administrators and banking professionals to better understand customer behavior and engagement through a more comprehensive view of customer data.
Key Features of Customer 360
- Enhanced Data Visualization: The updated Customer 360 interface includes new metrics that give a holistic view of customer interactions, purchasing patterns, and support histories.
- Integration with Banking Modules: This new functionality is closely tied to banking operations, enabling finance teams to analyze customer data effectively in relation to their banking engagements.
- Real-Time Updates: Changes in customer data are reflected in real-time, allowing for instantaneous access to the most relevant metrics.
- Customizable Dashboards: Users can tailor their dashboards to focus on metrics that are most relevant to their roles, such as customer profitability, lifetime value, and service satisfaction scores.
Important Adjustments
With this enhancement, it's essential for users to familiarize themselves with the new metrics available. This may involve training sessions or additional administrative setup to ensure that users can leverage the most out of the Customer 360 feature.
Who This Affects
- Administrators: Need to configure the new metrics and ensure appropriate user access.
- Banking Professionals: Will use the enhanced data to make informed decisions and improve customer service.
- Developers: May need to integrate additional data sources to enrich the Customer 360 insights further.
Key Takeaways
- Customer 360 in NetSuite 2025.1 boosts metrics visibility for better customer insights.
- Features enhanced data visualization and real-time updates.
- Customizable dashboards cater to unique role requirements.
- Affected roles include Administrators, Banking Professionals, and Developers.
- Familiarization with the new metrics is crucial for maximizing benefits.
Source: Use Customer 360 to View Additional Metrics — NetSuite Release Notes PDF. This article was generated from official Oracle documentation and enriched with additional context and best practices.
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