Mapping Tasks and KPIs in NetSuite's...

The Intelligent Close Manager is a vital tool that presents tasks and key performance indicators (KPIs) based on the features and preferences enabled within your NetSuite account. Understanding what impacts the display of tasks and KPIs can streamline your accounting close process and enhance operational efficiency.

How Are Tasks and KPIs Related to Features?

The display of specific tasks and KPIs in the Intelligent Close Manager is directly tied to the features and preferences that are activated in your account. If a certain feature is not enabled, any associated tasks and KPIs will not be visible in the portlet. For instance, if the Exception Management feature is not activated, the Customer payment exceptions task will not be shown.

Required Features or Preferences

Here’s a breakdown of the tasks and KPIs along with the features or preferences required for their visibility:

Feature/Preference	Tasks	KPIs
Exception Management	Customer payment exceptions	Exceptions on A/R, A/P, Accounting
	Invoice exceptions	Largest Outstanding Task
	Vendor bill exceptions
	Projected vendor bills
	Vendor payment exceptions
	Projected vendor payments
	Resolve journal entry exceptions
In-Transit Payments	Vendor bills in transit
	Vendor payments in transit
Credit Card Payments	Customer payments on hold
Project Management	Project charges pending billing
Subscription Billing	Subscription charges pending billing
Amortization	Amortization entries to be posted

Additional Insights

Tasks and KPIs refresh every hour, ensuring that you have up-to-date information when managing your period close.
It's important to note that if the Exception Management feature is active, any transaction amounts that result in exceptions are distinctly counted as exceptions and excluded from posted transaction totals. For instance, if a $100 exception occurs, it adds to the exception total without duplicating in the invoice amount.

Who This Affects

The following roles and modules are impacted by the features and preferences within the Intelligent Close Manager:

Administrators: Need to enable relevant features.
Accountants: Use the Intelligent Close Manager for handling close activities.
Managers: Review outstanding tasks and progress toward closure.

Key Takeaways

Enabled features and preferences are crucial for displaying tasks and KPIs in the Intelligent Close Manager.
The Exception Management feature plays a key role in managing transaction exceptions.
All metrics and task data in the Intelligent Close Manager are updated hourly to provide current insights.
Appropriate user roles must have necessary permissions to access and act on tasks in the portlet.

Frequently Asked Questions (4)

Do I need to enable certain features to see specific tasks in the Intelligent Close Manager?

Yes, the display of tasks and KPIs in the Intelligent Close Manager depends on the features and preferences you have enabled in your NetSuite account. Without activating specific features like Exception Management, related tasks and KPIs will not be visible.

What happens if the Exception Management feature is not enabled in NetSuite?

If the Exception Management feature is not enabled, tasks and KPIs related to customer payment exceptions, invoice exceptions, and similar items will not be displayed in the Intelligent Close Manager.

How frequently are tasks and KPIs in the Intelligent Close Manager updated?

Tasks and KPIs in the Intelligent Close Manager refresh every hour to ensure up-to-date information is available for managing your period close.

What roles are affected by the features and preferences in the Intelligent Close Manager?

Administrators need to enable relevant features, while accountants and managers use the Intelligent Close Manager to handle close activities and review outstanding tasks.

Weekly Update History (2)

Jun 22, 2026

Accountingupdated

Updated the Mapping Tasks and KPIs to Features and Preferences help topic to include one new accounting task, Calculate Consolidated Exchange Rates.

View Oracle Docs

May 18, 2026