Enabling Narrative Insights Feature in NetSuite

TL;DR Opening

Starting in the Weekly Update on February 23, 2026, NetSuite introduces the capability to enable or disable the Narrative Insights feature, allowing greater control over AI-driven insights based on user preferences. This is important for administrators who want to tailor AI functionalities in their accounts according to specific business needs.

What's New

Narrative Insights is a newly integrated feature in NetSuite that provides AI-generated insights to enhance decision-making processes. It is enabled by default for accounts in supported locations and those that use specific language preferences. Administrators have the option to disable this feature if it does not align with their company's needs.

How to Enable or Disable Narrative Insights

To manage the Narrative Insights feature in your account:

1. Navigate to Setup > Company > AI > AI Preferences.
2. Select the Narrative Insights subtab.
3. To disable, clear the Enable Narrative Insights checkbox. To enable, check the box.
4. Click Save to apply your changes.

This procedure allows administrators to easily switch the feature on or off as necessary, providing flexibility in managing AI resources.

Considerations for Using Narrative Insights

• Regional and Language Support: Ensure your account is set up in a region where Narrative Insights is available. Also, confirm that your language preference aligns with supported languages for the feature.
• User Role Permissions: Check that users have appropriate roles and permissions to access AI features, influencing their ability to enable or disable Narrative Insights.
• Impact on Workflow: Understand how enabling or disabling this feature affects business operations, especially if users rely on AI-generated insights for daily tasks.

Who This Affects

• Administrators: Responsible for enabling or disabling features according to organizational needs.
• Accountants and Analysts: Users who may leverage Narrative Insights for data analysis and decision-making.
• Developers: Those integrating or customizing AI features within the platform.

Key Takeaways

• The Narrative Insights feature can now be easily managed by account administrators.
• This feature is enabled by default but can be tailored based on user needs and preferences.
• Proper setup of user roles and language preferences is crucial for effective use of AI insights.
• Familiarizing yourself with the AI preferences settings is important for maximizing the benefits of generative AI within NetSuite.