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RetailSuiteCommercePerformanceNew Feature

SuiteCommerce InStore Performance Diagnostics Overview

SuiteCommerce InStore diagnostics provides performance insights into sales associates' actions at the point of sale, enhancing operational efficiency.

·3 min read·View Oracle Docs

TL;DR Opening

SuiteCommerce InStore Application Performance Management (SCIS APM) captures performance data related to actions taken by sales associates using the SuiteCommerce InStore solution. Understanding this data is essential for improving the efficiency and effectiveness of point-of-sale operations in retail environments.

What Is SuiteCommerce InStore Performance Diagnostics?

SuiteCommerce InStore Performance Diagnostics helps monitor the performance of actions executed via the SCIS. Key features include tracking how efficiently tasks are completed by sales associates and visibility into customizations like user event scripts and workflows.

How Does It Work?

SCIS APM gathers data over a specified date range, which can be filtered based on various criteria. The dashboard displays:

  • Filters: Options to narrow down the data based on:

    • Date Range: Select between 1 to 30 days.
    • Location: Analyze performance data for specific stores.
    • Subsidiary: Filter data for specific subsidiaries or all subsidiaries (available only for OneWorld accounts).
    • Device Name: View data specific to devices.
    • User: Filter by employee name for granular insights.

  • Information Icon: Provides context-sensitive help linked to dashboard functionalities.

  • Action Tiles: Visual displays of critical performance metrics for actions, presenting data such as average duration, median duration, and 95th percentile performance, helping users to identify trends or abnormalities in action performance.

  • Duration Timeline: Upon clicking an action tile, a timeline appears showing the total duration of actions and customization performance over time, with an option to investigate historical action data.

Visualization in the Dashboard

The following table summarizes the components found within the SCIS APM dashboard:

ItemDescription
1. FiltersEnables selection of various criteria for analysis, like date range and location.
2. Information IconLinks to help documentation regarding the dashboard.
3. Action TilesDisplay performance metrics for up to 20 actions; clicking provides timelines for actions.
4. Duration TimelineShows the total duration of actions and allows viewing action history.

Related Topics

Further resources are available to explore related functionalities and concepts, including:

  • [APM for Commerce Dashboards]
  • [SuiteCommerce Performance Dashboard]
  • [SuiteCommerce Page Type Diagnostics]
  • [SuiteCommerce Action Diagnostics]

Who This Affects

The SCIS APM diagnostics are particularly relevant for:

  • Developers: Looking to tailor customizations for optimal performance.
  • Administrators: Managing point-of-sale systems who need to glean insights into sales activities.
  • Store Managers: Monitoring the performance of sales associates to improve service quality and efficiency.

Key Takeaways

  • SCIS APM provides crucial performance metrics for actions by sales associates.
  • Customizable filters help focus data for specific needs.
  • Action tiles reveal trends and help debug performance issues over time.
  • Understanding historical context and customization impacts performance efficiency.

Source: This article is based on Oracle's official NetSuite documentation.

Frequently Asked Questions (4)

Does SuiteCommerce InStore Performance Diagnostics require specific permissions to access?
The article does not specify exact permissions, but typically, access to detailed performance diagnostics would require administrator or equivalent roles within NetSuite to ensure sensitive data is protected.
Can I filter data in SuiteCommerce InStore Performance Diagnostics by device type?
Yes, you can filter the performance data by device name, which allows you to view data specific to particular devices.
Is the subsidiary filter option available for all NetSuite accounts?
The subsidiary filter is only available for OneWorld accounts, which support multiple subsidiaries within a single account.
How do the action tiles in SCIS APM help in understanding performance?
Action tiles visually display critical performance metrics such as average duration, median duration, and 95th percentile performance. They help users identify trends or abnormalities in action performance, and clicking an action tile provides a detailed timeline to investigate further.
Source: SuiteCommerce InStore Performance Diagnostics — Oracle NetSuite Help Center. This article was generated from official Oracle documentation and enriched with additional context and best practices.

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